Site Reliability Engineer
- 1st shift: 6am-3pm (Monday-Friday)
- 2nd shift: 2pm-10pm (Sunday-Thursday)
- 3rd shift: 11pm-7am (Sunday-Thursday)
What you'll be doing:
Our Site Reliability Engineers provide automated solutions to business teams and work closely with every department to resolve issues, assist with root-cause analysis, and implement fixes for workaround requests. They also integrate new application-related utilities to meet business requirements, while continuously looking for ways to improve overall system performance.
The SRE team is uniquely positioned as a gatekeeper of Enova’s business-critical systems and acts as the technology operations backbone of the company – ensuring all back-end systems, front-end services, and business-critical processes are functioning correctly for successful enterprise operations.
Your core priorities will be to:
Process customer service requests and meet established SLAs
Utilize Rails console to resolve customer account issues
Monitor the availability, latency, scalability and efficiency of all services
Implement reports and automations for business stakeholders
Assist with major incidents from identification and troubleshooting through to service restoration
Troubleshoot issues and discrepancies with the appropriate individuals, teams, or vendors
Identify, document, and recommend solutions for bugs, processes, and feature enhancements
Perform periodic on-call duty as part of the SRE team
What you should have:
Experience with Ruby, Perl, Python, Java, or PHP
Can balance and prioritize multiple projects/tasks and remain calm under pressure
Ability to write accurate and efficient SQL queries
Strong understanding of IT infrastructure (Linux or systems administration, network technologies, relational databases, web technologies, etc.)
Nice to have:
Previous e-commerce experience
Worked with monitoring and log engines like Zenoss, Nagios, New Relic, and Splunk
Experience with graphing/stats engines like Graphite, Mathematica or Cacti
Installed or configured open source software (Debian, Postgres, Rabbit, etc.)
An understanding of virtualization platforms like OpenStack, Amazon AWS, VMWare and Xen
About Enova:
Enova is a leading provider of online financial services that leverages its advanced technology and analytics to provide access to credit for non-prime consumers and small businesses. Our roots are in Chicago, but we have served nearly 5 million customers through our six businesses in the U.S. and abroad. We pride ourselves on hiring smart and driven people who bring new and innovative ideas to the table. Our philosophy is, "Life’s short. Work some place awesome."
Many of us consider our people to be Enova’s best perk. But to sweeten the deal, we also have a pretty awesome list of conventional (and less conventional) perks and benefits including competitive salaries, health care benefits, a 401K matching plan, a revamped parental leave program (and brand new nursing rooms for our returning mothers!) summer hours, tuition reimbursement and a sabbatical program. And of course we also have the things you’d expect at a leading tech company in Chicago, such as the snacks, game room, onsite massages/barbers/nail technicians, monthly social events, and sporting sponsorships.
Our goal at Enova is to recruit, hire, develop and maintain a diverse workforce. It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law.