Site Reliability Engineer
Who We Are: Vivid Seats is the fastest-growing online marketplace for sports, theatre, and concert tickets. We are dedicated to providing our customers with the best ticket buying experience in the industry. We offer the perks, culture, and opportunity of an entrepreneurial start-up, supported by the scale, stability, and resources of over a decade of profitable growth.
At Vivid Seats, you won't ever be a sub or sitting on the bench — we'll give you the opportunity to carry the rock or grab the mic starting day one.
If you enjoy continually looking for ways to make an impact on your team, organization, and industry, we’d like to hear from you.
Job Description:
Vivid Seats is looking for a Site Reliability Engineer to focus on the operational aspects of our services, applications, and infrastructure. We're looking for SREs who want to be a part of developing infrastructure software, maintaining it and scaling. Site Reliability Engineers are embedded in cross functional Dev teams or on our platform technology team to focus on all operational aspects of our services and infrastructure.
This is a hands-on position that will tackle some of our most difficult challenges scaling and maintaining an ecommerce marketplace.
Responsibilities:
- Frontline break/fix support for production applications and data environments
- Action infrastructure systems and network alerts and remediate production issues
- Maintain our monitoring systems and develop new metrics/monitoring dashboards as necessary
- Monitor and continuously improve the availability and performance of infrastructure, systems and applications
- Manage and report the progress of production impacting incidents
- Identify development bottlenecks, improve automation, and leverage open source technology to deploy quality code faster
- Work with engineering teams to understand the components and configuration of applications and services
- Participate in on-call support rotations
Desired Skills and Experience:
- 3+ years relevant work experience in SRE/DevOps in an AWS environment utilizing VPC, ECS, S3, RDS and Aurora
- Ability to translate complex technical concepts into high-level designs and act as a subject matter expert in software design, architecture, implementation, deployment, and support across our full platform
- Experience with Linux and Open Source Tools
- Familiar with DevOps and infrastructure management tools such as Docker, Kubernetes, Ansible, Terraform, etc.
- Knowledge of and experience with network stack, protocols, network management and monitoring tools
- Expertise in Java/JVM languages, REST, SQL, and messaging technologies
- Experience with continuous integration, testing, and deployment using tools such as Git or Jenkins
- Familiarity with MySQL and RDS
- Hands-on experience with TDD and BDD in an Agile Environment
What We Offer:
Vivid Seats offers competitive compensation levels, substantial individual and team-based bonus opportunities, aggressive promotion timelines, and a variety of workplace perks. Specifically, staff has access to discounted event tickets, frequent in-office catered meals, monthly happy hours, team outings, free in-building gym memberships, subsidized healthy meal and snack programs, and summer sports leagues. Standard benefits are also offered including medical/dental/vision/life insurance, paid maternity and paternity leave, 401(k) plan with employer match, flexible hours and paid time off, and transit plan discounts.
Vivid Seats is an equal opportunity employer. Vivid Seats prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetic information.