Enova
Chicago, IL
Hybrid

Site Reliability Engineer (1st Shift)

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Site Reliability Engineer – 1st Shift

Site Reliability Engineers report to the Site Reliability Engineering Manager

 

Hours:

6:00 AM - 3:00 PM (Monday-Friday)

OR

7:00 AM - 4:00 PM (Monday-Friday)

 

Our Site Reliability Engineering Team:

Is uniquely positioned as a gatekeeper of Enova’s business-critical systems and acts as the technology operations backbone of the company – ensuring all back-end systems, front-end services, and business-critical processes are functioning correctly for successful enterprise operations. Our Site Reliability Engineers provide automated solutions to business teams and work closely with every department to resolve issues, assist with root-cause analysis, and implement fixes for workaround requests. They also integrate new application-related utilities to meet business requirements, while continuously looking for ways to improve overall system performance.

 

We speak this language:

Customer service, efficiency, initiative, automation, ownership, growth, and dedication

 

This is where YOU come in:

As a Site Reliability Engineer, you will:

  • Maintain the stability of Enova systems to ensure successful operation of critical business functions
  • Process customer service requests and meet established SLAs
  • Identify and automate manual workarounds and process improvements
  • Utilize Rails console to resolve customer account issues
  • Monitor the availability, latency, scalability and efficiency of all services
  • Understand the loan life cycle, transactional logic, and framework of our finance models
  • Implement reports and automations for business stakeholders
  • Assist with major incidents from identification and troubleshooting through to service restoration
  • Reconcile daily bank files and monitor critical application processes
  • Troubleshoot issues and discrepancies with the appropriate individuals, teams, or vendors
  • Identify, document, and recommend solutions for bugs, processes, and feature enhancements
  • Update knowledge base articles with current information and communicate to your teammates
  • Perform periodic on-call duty as part of the SRE team

 

You’re right for this job if you:

  • have excellent written and verbal communication skills
  • know how to get around in complex environments
  • have a positive “can do” attitude and are passionate about your work
  • are able to learn new technologies and concepts quickly and build upon that knowledge constantly
  • have a strong work ethic and know how to take responsibility
  • have the ability to balance and prioritize multiple projects/tasks and remain calm under pressure
  • are self-motivated and self-directed
  • show initiative and problem solving skills: if you don’t know how to do something you consider it a challenge to try to figure it out for yourself
  • have a constant drive to improve team/customer experience: "how can I make things better?"
  • are resourceful, detail-oriented and accurate
  • have experience in Ruby, Perl, Python, Java, or PHP
  • are able to write accurate and efficient SQL queries
  • have a strong understanding of IT infrastructure (Linux or systems administration, network technologies, relational databases, web technologies, etc.)
  • are able to communicate on both a technical and non-technical level

 

Kudos to you if you:

  • have a Bachelor’s degree (Computer Science, Engineering, or Information Technology is a plus)
  • have previous e-commerce experience
  • have worked with the following monitoring and log engines (Zenoss, Nagios, New Relic, Splunk)
  • have experience with graphing/stats engines like Graphite, Mathematica or Cacti
  • are familiar with installing and configuring open source software (Debian, Postgres, Rabbit, etc.)
  • have an understanding of virtualization platforms like OpenStack, Amazon AWS, VMWare and Xen
Job Location
Chicago, Illinois, United States
Position Type
Full-Time/Regular
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What are Enova Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
Pair programming
Open office floor plan
Flexible work schedule
Enova employees are able to leave at 2pm on Fridays between Memorial Day and Labor Day!
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
- B.L.A.C.K @ Enova - HOLA @ Enova - Pride @ Enova - South Asians @ Enova - Women @ Enova - Parents @ Enova
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Enova's team fitness initiatives include Sponsored race teams.
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Sabbatical
Paid holidays
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
We provide free breakfast on Monday.
Company-sponsored happy hours
Company-wide happy hours are hosted once per month and team's host happy hours at their discretion..
Onsite office parking
We offer employees discounted on-site garage parking.
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Both company-wide and department-specific events.
Promote from within
Mentorship program
Continuing education stipend
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Sabbatical program • Recognition programs • Commuting reimbursement • Monthly social events • Discounted gym memberships • Pet insurance

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