Site Reliability Engineer (1st Shift)
Site Reliability Engineer – 1st Shift
Site Reliability Engineers report to the Site Reliability Engineering Manager
Hours:
6:00 AM - 3:00 PM (Monday-Friday)
OR
7:00 AM - 4:00 PM (Monday-Friday)
Our Site Reliability Engineering Team:
Is uniquely positioned as a gatekeeper of Enova’s business-critical systems and acts as the technology operations backbone of the company – ensuring all back-end systems, front-end services, and business-critical processes are functioning correctly for successful enterprise operations. Our Site Reliability Engineers provide automated solutions to business teams and work closely with every department to resolve issues, assist with root-cause analysis, and implement fixes for workaround requests. They also integrate new application-related utilities to meet business requirements, while continuously looking for ways to improve overall system performance.
We speak this language:
Customer service, efficiency, initiative, automation, ownership, growth, and dedication
This is where YOU come in:
As a Site Reliability Engineer, you will:
- Maintain the stability of Enova systems to ensure successful operation of critical business functions
- Process customer service requests and meet established SLAs
- Identify and automate manual workarounds and process improvements
- Utilize Rails console to resolve customer account issues
- Monitor the availability, latency, scalability and efficiency of all services
- Understand the loan life cycle, transactional logic, and framework of our finance models
- Implement reports and automations for business stakeholders
- Assist with major incidents from identification and troubleshooting through to service restoration
- Reconcile daily bank files and monitor critical application processes
- Troubleshoot issues and discrepancies with the appropriate individuals, teams, or vendors
- Identify, document, and recommend solutions for bugs, processes, and feature enhancements
- Update knowledge base articles with current information and communicate to your teammates
- Perform periodic on-call duty as part of the SRE team
You’re right for this job if you:
- have excellent written and verbal communication skills
- know how to get around in complex environments
- have a positive “can do” attitude and are passionate about your work
- are able to learn new technologies and concepts quickly and build upon that knowledge constantly
- have a strong work ethic and know how to take responsibility
- have the ability to balance and prioritize multiple projects/tasks and remain calm under pressure
- are self-motivated and self-directed
- show initiative and problem solving skills: if you don’t know how to do something you consider it a challenge to try to figure it out for yourself
- have a constant drive to improve team/customer experience: "how can I make things better?"
- are resourceful, detail-oriented and accurate
- have experience in Ruby, Perl, Python, Java, or PHP
- are able to write accurate and efficient SQL queries
- have a strong understanding of IT infrastructure (Linux or systems administration, network technologies, relational databases, web technologies, etc.)
- are able to communicate on both a technical and non-technical level
Kudos to you if you:
- have a Bachelor’s degree (Computer Science, Engineering, or Information Technology is a plus)
- have previous e-commerce experience
- have worked with the following monitoring and log engines (Zenoss, Nagios, New Relic, Splunk)
- have experience with graphing/stats engines like Graphite, Mathematica or Cacti
- are familiar with installing and configuring open source software (Debian, Postgres, Rabbit, etc.)
- have an understanding of virtualization platforms like OpenStack, Amazon AWS, VMWare and Xen
- Job Location
- Chicago, Illinois, United States
- Position Type
- Full-Time/Regular