Implementation Manager, Client Services Overview:
As an Implementation Manager you will serve as the main point of contact for key clientele and lead them through the implementation process for our CPM software solution (SaaS). The Implementation Manger will apply their previous software implementation experience to help establish best practices for the growing team.
Textura’s software solutions are revolutionizing an entire industry and our Client Services Team is at the forefront with our clients. By leading our clients through software implementation, technology assessment, and providing strategic recommendations, our Client Services Team is making a direct impact on improving the efficiency and effectiveness of our clients business processes. The Client Services team is a fast paced, energetic, ever changing environment.

Responsibilities:

• Lead the implementation process for large, complex client accounts
• Provide ongoing support to clients, from initial implementation to delivering customer training
• Plan, organize, lead and monitor the activities of the internal project teams
• Establish and maintain strong relationships with clients
• Effectively represent the Client Services Team in cross-department initiatives
• Help establish best practices for our implementation process

Experience/Education:

• Approximately 5-7 years of software implementation experience
• Proven success in growing existing accounts
• Excellent project management and presentation skills
• Microsoft Excel skills required
• Professional written and verbal communication skills
• Ability to solve complex problems under pressure
• Ability and willingness to travel (up to 40%) – travel schedule allows for work/life balance
• Bachelor’s Degree

About Textura:
Founded in 2004, Textura is the leading provider of cloud-based collaboration solutions for the construction industry. Our clients, who include many of the Top 100 ENR General Contractors, use our SaaS solutions to improve productivity, mitigate risks and enhance communication.
Headquartered in Deerfield, IL, we are proud to be recognized as one of the Top 100 Digital Companies in Chicago and to be highlighted by Crain’s Chicago Business as one of Chicago’s fastest-growing companies and top job creators in 2014. Textura is dedicated to hiring people who share our passion for developing cutting-edge technology and providing exceptional client experiences. Our team thrives in a fast-paced, dynamic environment, and we foster a culture that values authenticity, creativity and intellectual curiosity. We are eager to connect with like-minded individuals who are excited about contributing to Textura’s continued success. To learn more or contact us, visit our website.