As a member of the CSG Solutions Consulting team, the Solution Consultant is an integral team member who combines challenger selling with technical and customer relationship skills to successfully position CSG’s field service management solutions.  

The Solution Consultant will provide support services to the sales teams covering multiple regions.  They will present business-focused presentations and field service management solution demonstrations.  Solution demonstrations are often tailored to the specific prospect and may require demo configuration outlined during customer requirements meetings.  This process leads to a detailed analysis of needs, identification of business problems and the development of appropriate solutions and financial justification to achieve the business objectives.

Reporting to the Executive Director, Solutions Consulting. The Solution Consultant will be responsible for completing tasks on multiple concurrent sales opportunities.

Primary Responsibilities

• Support the end-to-end sales process in conjunction with the Sales Manager/Director.
• Conduct opportunity qualification meetings to help determine whether CSG’s solutions can address the business needs of a prospective customer or an existing customer with a new solution opportunity.
• Facilitate requirements gathering workshops to gain an initial understanding of the prospect’s core business, key business challenges, business processes, high level requirements, systems and integration strategy.
• Build and present tailored demonstrations aligned to the prospect’s needs based on the initial meetings and workshops.
• Create Solution description documents to detail the proposed solution the prospect may implement outlining the business goals, key challenges that will be addressed and the benefits the solution will provide.
• Respond to Requests for Information and Requests for Proposal and work closely with the Sales Manager/Director, Professional Services, and Product Management to compile the response.
• Support post tender activities such as presentations, scenario/use case based demonstrations and Proof of Concepts.
• Manage and deliver other pre-sales related activities required to achieve a successful sales “win” such as Cost Benefit Analysis (customer data).

 Required Skills/Experience

• 5 years+ field service operations experience preferably in the cable/satellite/telco space. Specifically, has worked in resource/quota planning, dispatch and/or technical operations.
  • OR – 5+ years’ experience of implementing/consulting/support field service automation software – preferably in cable/satellite/telco space.
  • OR – 5+ years’ experience selling workforce automation software with measurable successful results – preferably in cable/satellite/telco space.
• Strong technical background and can talk to integration efforts to/from field service solution and BSS systems (ACP, ICOMS, Amdocs, Oracle, etc.) to produce an overall customer ‘solution’. Understand web services/API specifications.
• Experience/ability to ‘talk operational workflow’ with prospective customers and communicate how CSG would solve for these specific workflows
• Previous experience working in a consultative solution selling pre-sales role
• Strong public speaking capability – comfortable, confident, engaging and credible with large or small audiences
• Demonstrable experience working with Cloud based architectures
• Understanding of business application technologies including smartphones, tablets, HTML5 and XML and Webservices
• Excellent written and verbal presentation skills
• Strong desire and ability to travel (approximately 50% of the time)
• Effective interpersonal skills and relationship building at all levels including C-level executives
• Solid work ethic and desire to continually learn
• Strong time management and organizational skills
• Bachelor degree or equivalent experience. MBA is an advantage