Solutions Marketing Manager

| West Suburbs | Hybrid
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WORK HAPPY:

Whether the cook is a future Emeril or a toddler helping to make chocolate chip cookies (licking the spoon, of course!), chances are Pampered Chef has a better, faster, and more delicious way of getting things done in the kitchen. We sell our superior-quality, innovative collection of prepping, cooking, and serving products through a network of more than 42,000 direct sales consultants throughout the US, Canada, and Germany. Millions of customers use our products every day. Each of our 450 HQ coworkers—from product designers and supply chain specialists to ecommerce developers—is committed to bringing the best to our customers. And we have fun doing it!

Established in 1980 by Doris Christopher, Pampered Chef was acquired by Berkshire Hathaway in 2002, a sure sign of our growth potential. In 2014, Tracy Britt Cool, a key member of Warren Buffett’s team, joined as our CEO to lead our transformation into a progressive, open door, cutting-edge workplace. We believe happy coworkers are the best coworkers and are committed to keeping creativity, innovative solutions and customer engagement top of mind. Pampered Chef is pushing the boundaries for our customers, consultants, and coworkers.

MAIN COURSE (Job Responsibilities):

The Solutions Marketing Team works in close partnership with Customer Insights, Product Development and Customer Experience teams to identify and develop meaningful solutions that combine distinctive products with best-in-class experience .  In addition, the Solutions Marketing Team is responsible for developing the go-to-market strategy for new solutions, and leading the broader marketing team in the integrated marketing planning and campaign development process and owning the creation of all product- and experience-related marketing touchpoints, oversight of the go-to-market plan execution and measurement.

The Marketing Manager, Solutions Marketing will work in close partnership with the Customer Insights, Product Development and Customer Experience teams to identify and develop meaningful new product and experience solutions to engage and immerse consultants and consumers in the Pampered Chef brand and develop marketing plans to drive demand for these new product solutions and customer experiences through the direct sales channel.

  • Partner with Product Development, Customer Experience and Customer Insights teams to develop innovative product solutions and consumer experiences that address consumer pain points, generate revenue through the consultant channel and elevate Pampered Chef positioning and value proposition
  • Develop strategic marketing plans for product solutions and customer experience launches in partnership with cross-functional marketing teams to increase household penetration and consultant sales of Pampered Chef solutions. Launches may include pilot programs
  • Develop detailed project plans and lead cross-functional teams to launch marketing plans that support new solutions on time and within budget parameters
  • Analyze and synthesize data from disparate sources to inform and support business recommendations and assess performance
  • Craft compelling positioning and messaging narratives across different marketing touchpoints to support solutions and drive consultant and consumer engagement
  • Develop programs, tools and training that enable the consultant sales force to effectively market and sell Pampered Chef solutions
  • Measure and track performance of new solutions in-market and identify and execute optimization plans
KEY INGREDIENTS (Position Requirements):
  • Academic background in marketing, business or related field. Undergraduate college degree required. MBA preferred.
  • CPG and/or kitchen products/services industry experience preferred
  • Experience using lean / agile processes to develop new products and experiences preferred
  • 4+ years of marketing and campaign planning and execution experience delivering successful multi-channel programs
  • Experience crafting compelling value proposition, messaging and positioning narratives across channels, and developing targeted content strategies
  • Proven success leading the launch and enhancement of consumer products and services; design thinking experience a plus
  • Proven experience training and providing a sales channel with content and tools to enable them to effectively market and sell products and/or services.
  • Strong analytical skills with an ability to leverage customer insights to drive solutions development and marketing effectiveness.
  • Proven experience planning and executing pilot programs, including working with business partners to establish goals and objectives, benchmarking and setting success metrics
  • Strong market and consumer research experience
  • Make decisions quickly and take initiative; have tenacity to see things through to completion
  • Ability to influence and manage cross-functional teams to accomplish objectives
  • Strong project management skills; ability to manage and maintain multiple projects in a fast-paced environment
  • Ability to work under tight deadlines and provide quick turnaround
  • Ability to adapt and work in a progressive, dynamic and evolving environment
  • Strong written, verbal and presentation skills
  • Establish strong relationships and collaborate effectively with colleagues and business partners

DESSERT! (The Sweet Rewards of Working at Pampered Chef!)

Our core values are respect, humility, accountability, meritocracy, integrity, authenticity, passion, and innovation (in no particular order!).  We embody those values in our work, but also in the great desserts we offer to our coworkers.

  • Each and every coworker makes a difference every day by asking tough questions, finding the answers, and then making it happen—our entrepreneurial employees are the key to our success! Pampered Chef is big enough to implement cutting-edge technology, and small enough for all ideas to be heard and challenged.
  • We are a learning focused environment—we want you to learn from us, and we expect to learn from you and what you’re passionate about! We even provide training and development for added brainpower.
  • We get to mix it up! PC has offices in Addison and in downtown Chicago. Some of our roles will have the opportunity to work in the Chicago office full time, part time, or on occasion.
  • We collaborate every day in a high-tech space with writable walls, open collaboration zones, quiet “I need to contemplate” zones, and fun zones with ping pong, basketball, and bags, of course. No boring cubicle farms here!
  • We are concerned about your physical and financial well-being and offer BC/BS PPO or HMO health plans, dental, disability, matched 401K, life insurance, on-site fitness center, comfy chairs, on-site cafeteria, and dry cleaning valet service.
  • Most importantly, Pampered Chef has a strong, proven history of bringing fun to cooking, creativity to recipes, and sharing to family and friends around the table.
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Location

Addison in a village located in the Chicago Metropolitan Area in DuPage County. Pampered Chef is Addison's largest private employer and has had a great relationship with the Village for decades! The village is known for it's great restaurants, adventurous recreational activities, and amazing people.

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