• Leads the growth and success of 4-8 AVIA health system clients as measured by client retention rates, solution adoption rates, upsell opportunities, and client satisfaction rates.
• Establishes a broad footprint of relationships within each account and detailed knowledge of their strategic priorities, organizational processes, and operational constraints.
• Establishes credibility and builds trust with health system leaders to shape their decisions and accelerate decision making, specifically with respect to solutions that address a specific health system need and deliver a compelling ROI.
• Develops client communications tailored to a range of audiences, from senior health care executives to key influencers and other partnership stakeholders.
• Serves as the primary point of contact for client healthcare executives, responding to client requests, and identifying appropriate AVIA resources to deliver results.
• Prepares and leads client calls and on-site visits effectively managing expectations, progress and planning for value delivery, leveraging AVIA resources.
• Continually monitors client activity and identifies opportunities for AVIA to expand the range of services it provides to each account.
• Gathers and shares client feedback to contribute to product development efforts and increased client satisfaction across AVIA’s portfolio of provider clients.
• Supports and refines standardized account management processes.

• Bachelor’s degree required; Master’s degree strongly preferred.
• Knowledge of health systems and experience working with provider organizations is required.
• 10+ years of work experience in consulting, health care management or equivalent consultative business development experience required.
• Demonstrated ability to influence decision-making, close deals, and manage a large, complex book of business, including management of renewals and identification of cross-sell opportunities.
• Experience in leveraging a CRM to drive client communication and internal reporting; working knowledge of Salesforce is strongly preferred.
• Ability to establish and maintain excellent rapport with clients at all levels, internal and external.
• Superb problem solving skills and strong interpersonal skills to effectively convey management needs to colleagues and functions throughout the company.
• Proven verbal and written communication skills including the ability to present to internal and external senior management teams.
• Comfort working in an entrepreneurial environment and dealing with ambiguity is a must.
• Ability to travel a minimum of 30% and up to 60% of the time is required.
• Location: Chicago preferred but open to East Coast

AVIA runs the nation’s leading network for health systems seeking to innovate and transform through digital strategy. The AVIA Innovator Network brings together action-oriented health systems to solve pressing challenges that are ripe for digital innovation. Network members collaborate on strategic initiatives like consumer engagement and post-discharge success. With AVIA’s rigorous process and the power of collaboration, members identify, deploy, and scale the best digital solutions to achieve financial and clinical impact. The result? Health systems accelerate their pace of transformation – moving faster with greater confidence. Learn more at aviahealthinnovation.com. Follow us on LinkedIn and Twitter. Our company is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law