Sr. Manager, Operations Research & Data Science

| Chicago
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We work with awesome people every day. We don’t mean “awesome” like how other people use “awesome”—in some conjunctive form with “sauce” or “balls.” We really mean it. We work with some of the greatest people in the tech industry here at Grubhub. We’re looking for more.

Grubhub leads in the mobile food-ordering industry with a portfolio of brands that includes Grubhub, Seamless, MenuPages and Allmenus. We’re dedicated to connecting hungry diners with local restaurants. With offices in New York City, Chicago and London, Grubhub supports every order with 24/7 customer service. 

We want you to enjoy where you work. Who you work with. What you work on. At Grubhub, you can order your cake and eat it too.

 

About the Opportunity:

Reporting to the SVP of Operations, the Sr. Manager, Operations Research & Data Science will be tasked with building a think tank of optimization, efficiency, and data experts. As our footprint in food delivery expands, we need a strong strategic and hands-on tactical leader who can develop algorithms to automatically optimize driver dispatch and routing. 

 

Think of this as a start-up within a start-up! We are still making initial investments in developing our core models and reporting infrastructure in the context of a rapidly evolving business. This team will be challenged to build these models to simultaneously ensure unsurpassed diner, restaurant , and driver experiences, while safeguarding costs are held in line. It will also be heavily involved with complex data science (machine learning) problems, big data analysis, solving business issues, and next generation operations research innovation. You’ll work cross-functionally across the technology, product, operations, marketing, sales, and finance to ensure a holistic approach which considers all aspects of the business. 

 

Some Challenges You’ll Tackle:

  • Lead and grow a small team (3-5) of Operations Research and Data Scientists
  • Develop operations research algorithms, using theories of optimization including linear programming, mixed-integer programming and network modeling, prototyping and simulating all variants.
  • Determine and assess the right short and long term data infrastructure to evaluate effectiveness
  • Support the develop optimization algorithms to deliver operational efficiencies and diner/restaurant satisfaction
  • Monitor metrics and drive continuous improvement in measurement systems and dashboards while identifying forward-looking capabilities required to continue to drive next generation operations and delivery
  • Proactively acquire knowledge about business processes and identify possible improvements by data/prediction – Stay on top of industry trends and always thinking “what’s next?”
  • Iterate on predictive models from quick proof of concept to show value added and take to full production roll-out
  • Partner and work closely with product and technology leadership to convert prototypes into production environments.

 

You Should Have:

  • PHD in Operations Research, Statistics, Applied Mathematics, Computer Science or a related field
  • At-least 7 years industry experience with demonstrated business impact in Operations Research and Data Science through the application of the optimization models – 2-3 experience leading, teaching, and mentoring a team of other scientists and analysts
  • Experience designing and implementing supply chain optimization models including network design and other characteristics of supply-chain (e.g., staff scheduling, vehicle routing, and facility location). Experience with leveraging such models to provide guidance for strategic and tactical business decision making
  • Excellent data-related programming skills (e.g. SQL, R, Python, Mathamatica) and high-level modeling languages (e.g. AMPL, Mosel, R, Matlab).
  • Superior data presentation and visualization skills (e.g. D3, Tableau, Arcadia, Angular etc.)
  • Experience building automated analytical pipelines into production (from ETL job on data sources to visual/notification output for end users)
  • Experience communicating with both technical and business people – having applied these skills in both academic teaching environment and a business setting is a plus
  • Data driven decision making mentality and sound business judgment through strong analytical thinking

 

Got These?  Even Better:

  • Demonstrated experience designing/building forecasting systems and business metrics
  • Experience applying forecasting and data mining techniques in an industrial setting
  • Experience working for an online retailer and/or GIS mapping
  • Participation in Kaggle.com competitions
  • Experience building real-time or near-real-time (e.g. 1 min delay) analytics
  • Experience applying distributed Machine Learning
  • NLP pipeline experience (e.g. NTLK, WordNet, Word2Vec, Open NLP etc.)

 

And Of Course, Perks!:

  • Unlimited paid vacation days. Choose how your time is spent.
  • Never go hungry! We provide weekly GrubHub/Seamless credit.
  • Regular in-office social events, including happy hours, wine tastings, karaoke, bingo with prizes and more.
  • Company-Wide Initiatives encouraging innovation, continuous learning and cross-department connections.
  • We deliver favorites every day. Join us as we move eating forward.

    Grubhub is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: DOL Poster. Grubhub is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • Google AnalyticsAnalytics
    • SQLAnalytics
    • AxureDesign
    • IllustratorDesign
    • SketchDesign
    • FigmaDesign
    • JIRAManagement
    • SalesforceCRM

Location

111 W. Washington St., Chicago, IL 60602

What are Grubhub Perks + Benefits

Grubhub Benefits Overview

PTO. Grubhub employees enjoy a generous amount of time to recharge.

Health and Wellness. Excellent medical benefits, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.

Competitive Pay. You’ll receive a competitive base salary with eligibility for generous incentives, bonuses, commission or RSUs (role-specific).

Learning and Career Growth. Your personal and professional development is a priority at Grubhub. We empower you to be a leader and grow your career through training, coaching and mentorship opportunities.

MealPerks. Get meals on us! Our employees get a weekly Grubhub credit to enjoy and support local restaurants.

Fun. Every Grubhub office has an employee-led Culture Crew that connects people through fun, meaningful events and initiatives like Wellness Wednesdays, Slack competitions and happy hours!

Social Impact. At Grubhub we believe in giving back. In 2021, the Grubhub Community Fund gave more than $25 million to over 23 charitable organizations.. Employees are also given paid time off each year to support the causes that are important to them.

Half Day Fridays! Grubhub has newly instituted half day Fridays where all employees are encouraged to end their Friday's at 1:00pm local time to get a head start to the weekend! Depending on certain business needs, some teams may implement a different schedule for this time off, but everyone gets to enjoy the perk!

Culture
Volunteer in local community
Partners with nonprofits
Grubhub partners with many Non Profits through our “Donate the Change” program. Past examples include The National LGBT Chamber of Commerce (NGLCC), Feed the Soul Foundation, and World Central Kit
Open door policy
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Certain roles within Grubhub are eligible to receive company equity.
Performance bonus
Certain roles within Grubhub are eligible for bonuses.
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Relocation assistance
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Technology employees are eligible to receive up to $2,000 annually for continuing education opportunities such as conferences, bootcamps and events.
Continuing education available during work hours
Online course subscriptions available

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