Hey Chicago! Today's digital lifestyle has transformed the way we work, the way we play, live and learn. As one of the world’s leading providers of business support solutions, CSG International understands what it means to evolve, adapt and transform. Our goal is to help companies generate revenue, maximize customer value, and manage their businesses more efficiently.

We help companies around the world succeed—and we continue to evolve our large portfolio of industry-leading solutions to meet ever-evolving market demands. Ascendon, CSG International’s next generation cloud based solution, empowers the top brands in media and entertainment to easily and effectively market, monetize and manage their premium digital content and customers.Its functionality enables our Clients to effectively run all aspects of their business, such as managing their customers, defining the products and services they are selling, processing orders and payments, fulfilling orders with downstream systems, and delivering their content.

Join our team and help us perfect our solutions.

Sr. Technical Instructional Designer at CSG International
 Position Details:

As the 2nd largest business support solutions (BSS) provider, CSG International provides solutions to a global client base.  Join an elite team of professionals who are driven for success in finding innovative solutions for our company and clients.  We respond to the complexity of a dynamic, convergent world with a flexible set of needs-based solutions, innovative new technologies and forward thinking that helps our clients solve business problems and identify new opportunities and revenue streams. 

We are looking for a creative, forward-thinking, innovative learning professional to design and develop trendsetting learning for modern and next-generation learners.This person will help transform our training and help take it to the next level. At CSG you will work in an innovative and agile culture.You will have the freedom and support to innovate, experiment, think outside the box, and lead change in a global environment.Our Senior Technical Instructional Designer designs and develops learning and development programs for CSG International software product offerings and applications. The target audiences for these programs include clients and internal end users and system administrators from around the world.

We offer flexible scheduling, including the ability to telecommute 1-2 days per week, unlimited vacation time, market competitive benefits, 4% match on 401K, employee stock purchase plan and a great company culture.

Key Areas of Responsibility:

  • Designs and develops cutting edge, graphically rich, engaging learning deliverables and innovative approaches to delivering learning content.
  • Translates learning outcomes into appropriate learning activities and assessments.
  • Acts independently to determine training approach for assigned CSG solutions.
  • Exercises independent judgment in methods, techniques, and evaluation criteria for developing training.
  • Works independently on multiple projects simultaneously under aggressive deadlines.
  • Acts as a project manager for internal project teams.
  • Develops positive relationships with stakeholders and team members.
  • Actively develops CSG product knowledge.
  • Networks with key contacts in Development and other company functions to gather feedback on product enhancements and training deliverables.
  • Works closely with CSG trainers on delivery approach and implementation of training materials.
  • Reviews and interprets technical documentation and existing course materials for the purpose of developing instructional materials.
  • Delivers training as needed.
  • Collaborates with stakeholders (including clients, internal business owners, SMEs and end users) to identify the most effective method for delivering technical training content.
  • Designs and develops engaging technical training for classroom-based training, virtual classroom-based training, online training courses, and blended learning using Adobe Captivate, Microsoft Office products or other applicable software.
  • Designs and develops engaging micro-learning, mobile learning, videos, infographics and new approaches to effectively deliver content to modern learners.
  • Collaborates with end users to define and identify business procedures and establish course content.  Also, collaborates with Subject Matter Experts (SMEs) to collect and interpret information.

 Knowledge, Skills and Experience:

  • Proven experience developing mobile learning and micro-learning.
  • Proven experience writing for and developing engaging and interactive videos that get results.
  • Proven experience editing video with editing tools and platforms such as Panopto.
  • Proven experience implementing and forerunning content curation strategies and platforms such as Degreed.
  • Proven ability to bring learning projects to completion in innovative and revolutionary ways.
  • Personal drive and commitment to continuous improvement to continually improve processes and CSG training solutions and services.
  • Futuristic thinking and desire to stay on the cutting edge of the future of training and the ability to effectively bring these concepts to fruition. 
  • Motivation and drive to experiment and try new ways of sharing learning content with learners.
  • Bachelor’s degree or equivalent experience required.
  • Ability to design technical training materials for a variety of audiences, understanding and applying adult learning principles.
  • Experience developing technical or application training a plus.
  • Technical aptitude with the ability to work closely and communicate with engineers to take complex technical concepts and translate them to layman terms for a non-expert to understand.
  • Ability to distill complex information into clear, concise text.
  • Experience in Computer Science and Telecom Billing domains a plus.
  • Experience using the ADDIE or SAM instructional design methodologies required.
  • Proficient with eLearning content authoring tools, particularly Adobe Captivate.
  • Excellent written and verbal communication skills.
  • Ability to apply professional and interpersonal communication skills.
  • Excellent organizational skills, including ability to consistently adhere to multiple deadlines and frequently changing workload.
  • Ability to work independently, delivering accurate information under deadline pressure.
  • Ability to work effectively in a collaborative and globally dispersed team environment.

As a CSG Senior Technical Instructional Designer your contributions to our success are a big advantage to the company, and we believe you deserve to have a valuable selection of benefits, competitive pay and total rewards in return.  Our benefits offer some important and valuable programs that let you customize your coverage to fit your needs, today and tomorrow.  Our multiple recognition programs are yet another way we recognize one another for the contributions, team work, dedication, innovation and accomplishments that have enabled our growth for more than 25 years.

Company Reviews

CSG is smart people tackling challenging business problems through the latest technology and an entrepreneurial spirit. Ascendon presents the opportunity to blend the knowledge CSG has earned through years of operational excellence with large global communication companies with the forward thinking of some of the industry’s thought leaders for the new digital economy.
Chris Janik
Director Software Development-Ascendon
at CSG International
In this day and age, “Diversity” has become key to come up with the next cutting edge technology and ideas. CSG is one place where you get to work with a diverse workforce to solve complex problems.
Raj Subramanian
Sr Test Automation Engineer
at CSG International
“I’m always looking for a candidate who shows passion when talking about what they do. It’s really important that they love what they do and like to have fun doing it- because that is what CSGI is all about.“
Tara Hanacek
Recruiting Lead
at CSG International
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Why work with us
At CSG International you would have the potential to impact millions of people around the globe with customers that are some of the largest companies in the world in the entertainment, sports, cable & satellite and telecommunications space. We subscribe to best practices and are constantly upgrading to the latest and greatest tools and technology and our 24 global offices value continual learning, accountability, collaboration and team enablement in a fast paced agile environment. We are currently expanding our teams and have positions open in Chicago, Omaha and Denver.
We value continual learning, accountability, collaboration and team enablement in a fast paced agile environment. Employees at our Chicago office have a “Work-hard, play-hard” mentality and enjoy a casual and relaxed work environment with traits of a startup culture, and the backing of a growing, international enterprise. We want our employees to be comfortable and dress in whatever will allow them to perform at their best. To support of the ever-evolving life-landscape CSG stresses use of the unlimited vacation policy as CSG is committed to providing progressive avenues for taking a timeout to focus on family, travel or simply rejuvenate.
Perks & Benefits
Unlimited vacation
Relaxed Dress
Life Insurance
401k Match
Employee Stock Purchase Plan
Business Discounts
16 Weeks of Paid Parental Leave
Adoption Assistance
Various Health Insurance Plans
Educational Assistance – Tuition Reimbursement
Vision Insurance
Gift/Hour Charity Match Programs
Commuter Benefits
Dental Insurance
HSA/FLEX Health Options
Disability Insurance

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