Strategic Customer Success Manager
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With more than 70,000 business software reviews, G2 Crowd is the world’s leading independent source of consumer-based software insights on the web. Our mission is to disrupt the traditional technology analysts by aggregating wisdom from real IT and business users along with social data signals.
G2 Crowd is looking for a dedicated and experienced Strategic Customer Success Manager who will be responsible for onboarding and fostering relationships with key customers post-sale. This individual will be the point of contact for our customers to ensure their success and happiness with G2 Crowd’s services. The Strategic Customer Success Manager should have a high-level of professionalism and attention to detail.
Responsibilities:
Some reasons why we might like working with you:
- Advise customers on best methods to take full advantage of G2 Crowd’s services
- Track customers’ project status and ensure deliverables are achieved
- Communicate regularly with customers on missing information and tasks that are behind schedule
- Form strong relationships with customers via email and telephone and work to keep them fully engaged throughout the process
- Understand and anticipate customer’s need and goals, ensure they are met
- Drive a high renewal rate
- Create best practices for team processes
- Report on customer satisfaction and feedback
- Travel periodically to customer conferences
Some reasons why we might like working with you:
- You have 2+ years of experience in an account management or customer-facing role
- You have experience working with enterprise level customers in the technology or software
- You have superior customer service and relationship skills
- You have excellent project and time management skills and meet deadlines
- You have exceptional written and verbal communication skills with a high-level of professionalism
- You have the ability to maintain a high level of activity, manage multiple competing priorities, and work effectively in a results-driven culture
- Making customers happy excites you
- We create. You have an opportunity to make a direct impact and help our company grow, alongside experienced entrepreneurs.
- We care. We have a collaborative, progressive, fun company culture that you can be a part of.
- We pay. We provide a competitive salary, full benefits package, and stock options as well as free lunch everyday!
- We play. We are a team of people that enjoy our work and value our happiness.
G2 Crowd was founded to create a place where people will love to work. We strive to create meaning in work and provide more than just a job and more than a career: a true calling. We pride ourselves on having an environment where people can enjoy coming to work every day, by supporting our employees in their professional and personal lives.
Want to hear more? Check out 10 Reasons to Join The Crowd!
https://www.g2crowd.com/blog/join-the-crowd-full-time/
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