Support and Solutions Specialist
With more than 27 million unique visitors per month and 275 million monthly page views, Legacy.com is a top 50 U.S. domain as measured by Quantcast.
Over the years we have created a successful, growing business all while nurturing an organization that makes social contributions. If you have a big brain, big ambitions and a big heart, we want you! We value individuals who take their work seriously, but value time away to spend with family, friends, and communities.
As a Support and Solutions Specialist you’ll be working collaboratively in a close, supportive environment that is receptive to new ideas. Our Support team is made up of successful and genuine people who demonstrate compassion on a daily basis. Legacy.com is a market leader, looking to expand our client and end-user support teams. Successful candidates will demonstrate strong attention to detail, excellent written communication skills, compassion, and good active listening skills. A high degree of competency using the Internet, Windows, and MS Office should also be in your repertoire. You should excel at working independently, as well as within a team:
- Sunday through Thursday, 1:30pm – 10pm
For more information about our Customer Service team visit: https://www.youtube.com/watch?v=F4t4YcA_oUk.
Responsibilities
- Quickly assess customer and client needs to offer solutions
- Communicate with customers and clients via email and phone to helping resolve issues, and provide explanation of website features
- Explain products and services in a kind and respectful manner, demonstrating knowledge of company product lines, services, and policies
- Troubleshoot and solve technical issues related to affiliate web sites across all Legacy.com product lines, or escalate as appropriate
- Employ critical thinking and good judgement when alternate solutions or escalation to other teams is appropriate
Desired Skills & Experience
- Minimum 1 year experience in Customer Service or related field
- Empathetic and service-oriented mindset
- High degree of competency with the Internet, Windows, MS Office
- Experience with Salesforce and/or Jira a plus
- Excellent verbal and written communication skills
- Excellent critical thinking skills
- Excellent active listening skills
- Decisiveness, sensitivity, and good judgment
- Strong attention to detail
- Reliability
Benefits
Legacy.com offers a very generous and comprehensive salary and benefits package, including:
- Medical, Dental, and Vision Insurance
- Life & Accident Insurance
- Short and Long Term Disability
- Paid Time Off
- 401k plan
- Medical, Dependent Care, and Transit Flex Spending Plans
- Employee Assistance Program
- Casual dress
- Daily, company-provided coffee, tea, soda, and snacks
- Friendly, team-oriented, open environment