Company Overview

project44 is revolutionizing the freight and logistics industry by applying cutting edge technologies to automate the entire lifecycle of freight shipments including quoting, scheduling, and real-time visibility. project44’s network of APIs is capable of optimizing the shipment lifecycle, empowering companies to deliver the best customer experience possible, and provide up to date data while cutting costs along the way.

Job Summary

We are looking for a passionate Technical Support Engineer to provide enterprise level technical support to our customers. You will be providing support via phone, web, email, chat and other channels as required. This position will report directly to the Support Engineering Manager.

Key Accountabilities

• Take ownership of customer issues and see problems through to full resolution. This includes, but is not limited to:
  
  • Diagnosing, troubleshooting, and identifying solutions to reported problems
  • Resolving bugs in the code base
  • Maintaining prompt, ongoing, and accurate communications to customers throughout the course of a reported technical issue
• Advocate for both customers and project44
• Expand internal and external knowledge base via tech notes and articles
• Work closely with the development teams, QA, and the Product team to resolve code bugs and fulfill enhancement requests
• Work closely with the Onboarding team to support customer integrations

Qualifications and Skills

• BS degree in Computer Science, Computer Engineering, or equivalent experience 
• Minimum 1+ yrs of L2 or development work experience in customer-facing technical support, IT support or as a technical engineer
• Java, Unix/Linux as an OS, utilities and scripting knowledge
• Working knowledge of REST and SOAP protocols
• Strong problem-solving skills
• Excellent time management and multi-tasking skills
• Excellent client-facing, written and verbal skills

Benefits and Perks

project44 takes care of its employees with a benefits package that goes above and beyond. We believe that happy, healthy employees produce the best work, and we’ve constructed our benefits to reflect that. In addition to a modern workspace, casual dress code, ping pong and arcade, healthy snacks, LaCroix, and more, project44 offers the following:

• We offer Medical, Dental and Vision plans, which you are eligible on first day of employment
• 401k
• Pre-tax RTA
• 3 weeks vacation annually
• Reimbursement up to $35 a month for health club memberships
• Paid federal holidays and ½ days on the Eve’s
• Pay you for a Volunteer day
• Employee referral program $1,000 to $3,000 depending on the role