Support Engineer

| Chicago
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With more than 90,000 business software reviews, G2 Crowd is the world’s leading independent source of consumer-based software insights on the web. Our mission is to disrupt the traditional technology analysts by aggregating wisdom from real IT and business users.

The Support Engineer will play a critical role in our company, prioritizing internal requests that come to our development team through support channels. This person will ideally have strong project management skills as well as experience with light programming to form the communication link we need between our teams.

Responsibilities:

  • Provide quick technical support to our internal team
  • Manage internal support cases and workload
  • Prioritize requests and delegate support work
  • Track tasks and fixes to completion
  • Respond and follow-up with any team members about requests
  • Do small bug fixes and light programming
  • Work with product managers on roadmap and project planning
Some reasons why we might like working with you:
  • You have web development experience
  • You preferably have Ruby on Rails experience
  • You have a strong ability to prioritize tasks
  • You are organized and quick to take action
  • You have excellent communication skills and can manage busy, company-wide support channels
Some reasons why you might like us:
  • We create. You have an opportunity to make a direct impact and help our company grow.

  • We care. We have a collaborative, progressive, fun company culture that you can be a part of.

  • We pay. We provide a competitive salary, full benefits package, and stock options as well as free lunch everyday!

  • We play. We are a team of people that enjoy our work and value our happiness.

G2 Crowd was founded to create a place where people will love to work. We strive to create meaning in work and provide more than just a job and more than a career: a true calling. We pride ourselves on having an environment where people can enjoy coming to work every day, by supporting our employees in their professional and personal lives.

Want to learn more? Check out 10 Reasons to Join The Crowd!

https://www.g2crowd.com/blog/join-the-crowd-full-time/
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Location

100 S Wacker Dr STE 600, Chicago, IL 60606

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