Company Overview

project44 is revolutionizing the freight and logistics industry by applying cutting edge technologies to automate the entire lifecycle of freight shipments including quoting, scheduling, and real-time visibility. project44’s network of APIs is capable of optimizing the shipment lifecycle, empowering companies to deliver the best customer experience possible, and provide up to date data while cutting costs along the way.

Job Summary

We are looking for a passionate Technical Support Engineer to provide enterprise level technical support to our customers. You will be providing support via phone, web, email, chat and other channels as required. If you have a background in engineering or IT support and you're already intrigued, here's more aspects of the role.

Responsibilities and Duties

• Take ownership of customer issues reported and see problems through to resolution
• On daily basis, research, diagnose, troubleshoot and identify solutions to resolve customer issues
• Follow standard procedures for proper progression of unresolved issues to the appropriate internal teams
• Provide prompt and accurate feedback to customers
• Ensure proper recording and closure of all issues
• Prepare accurate and timely reports (including gathering data, identifying trends, etc.)
• Document knowledge in the form of knowledge base tech notes and articles
• Help with integrations

Qualifications and Skills

• BS degree in Information Technology, Computer Science or equivalent
• Minimum 1+ yrs of L2 or development work experience in technical support, IT support or as a technical engineer (categorizing, assessing, diagnosing tickets)
• Good knowledge of Java, Unix/Linux systems, utilities and scripting
• You have working knowledge of REST
• Strong problem-solving and organizational skills
• Excellent client-facing skills
• Excellent written and verbal communication skills

Benefits and Perks

project44 takes care of its employees with a benefits package that goes above and beyond. We believe that happy, healthy employees produce the best work, and we’ve constructed our benefits to reflect that. In addition to a modern workspace, casual dress code, ping pong and arcade, healthy snacks, LaCroix, and more, project44 offers the following:

• We offer Medical, Dental and Vision plans, which you are eligible on first day of employment
• 401k
• Pre-tax RTA
• 3 weeks vacation annually
• Reimbursement up to $35 a month for health club memberships
• Paid federal holidays and ½ days on the Eve’s
• Pay you for a Volunteer day-
• Employee referral program $1,000 to $3,000 depending on the role