Responsible for providing technical assistance and support related to computer systems, hardware, and software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solutions.

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person or over the phone.
• Documents ticket resolutions and workflow.
• Train computer users.
• Maintain daily performance of computer systems.
• Respond to email messages for customers seeking help.
• Ask questions to determine nature of problem.
• Walk customer through problem-solving process.
• Install, modify, and repair computer hardware and software.
• Clean up computers.
• Run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install computer peripherals for users.
• Follow up with customers to ensure issue has been resolved.
• Gain feedback from customers about computer usage.

• 2+ Years experience working in the technology support field
• Knowledgeable of Windows 7 and Microsoft products
• Ability to multitask and prioritize issues
• Good communication skills, both written and verbal

• Prior networking or server management experience 
• Has worked in a remote support environment before