Information Technology | Chicago, IL

SMS Assist is looking for a mid to senior level system technical support. The ideal candidate will be a self-starter, one with strong problem solving skills and attitude to customer satisfaction and a strong sense of responsibility about his/her position. You must be able to work full time and on site at our offices in Chicago, IL.

Core Responsibilities:

• Provides technical support to users by researching and answering questions, troubleshooting problems.
• Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
• Improves client references by writing and maintaining documentation.
• Improves system performance by identifying problems; recommending changes.

Experience:

• Technical support experience is required.
• Problem solving, help desk experience, verbal communication, operating systems, phone skills, customer service, quality focus, PC proficiency, system administration.
• Able to work quickly and efficiently with a strong focus on achieving tasks.
• Proficient in soft skills.

Education:

• Undergraduate degree in Information Technology / Information System / Computer Science preferred.

Personality & Style Profile:

• High integrity
• Sense of urgency
• Strong work ethic
• Ability to multi-task
• Flexible and adaptable
• Enthusiastic and passionate
• Detail oriented
• Strong written and oral communication skills
• Team player

SMS Assist is an Equal Opportunity Employer (EOE)