JOB SUMMARY:

Responsible for the configuration, implementation, and administration of the organization’s server hardware, operating systems, and applications.  Analyzes and resolves problems associated with server hardware and server application software.  Performs a wide variety of tasks in software/hardware maintenance and operational support. Establish rapport with vendors and carriers.  Perform liaison function between other Information Technology teams.

ESSENTIAL JOB DUTIES:

• Responsible for configuring, documenting, implementing and troubleshooting the following software products; Microsoft Server Operating Systems and Email Systems, Storage Area Network, Backup products, Anti-Virus products, and Anti-SPAM products
• Maximizing server and storage performance, troubleshooting server problems and outages, and scheduling upgrades
• Responsible for developing the technology architecture of the firm, including but not limited to hardware, software, networking, systems and support processes and procedures.
• Works closely with IT managers to develop strategy and architecture that will benefit the organization as a whole.
• Assesses new technologies and apprise management of changes that may be appropriate to the mission of the company.
• Cross train analysts on process and procedures within the IT department
• Provides support for more complex technical issues
• Other duties as assigned

OTHER JOB FUNCTIONS:

• Administration of the server operating, messaging infrastructure and storage area network
• Network concept, structure and connectivity
• Oversees daily backup of server data files, media, and offsite storage administration

SKILLS, EDUCATION AND EXPERIENCE:

• BS in computer related field preferred but not required. (Equivalent experience will suffice)
• Microsoft Certification preferred (Equivalent experience will suffice)
• 2-3 years’ experience with HP, IBM or Dell servers
• 2-3 years’ experience with VMWare or Hyper-V 2008/2012
• 2-3 years’ experience with Windows Server 2008 R2/2012 R2
• 2-3 years’ experience with Exchange 2010/2013
• 2-3 years’ experience with network monitoring tools
• 2-3 years’ providing customer service support
• Strong technical background on IBM PC/AT compatible type of hardware and peripherals
• Strong knowledge of Active Directory, Group Policy, SMTP protocol, DHCP, TCP/IP, WINS, and DNS
• Project management skills
• Experience with disaster recovery and planning concepts
• Excellent verbal and writing skills
• Strong analytical skills
• Work as a team member in a fast paced environment

EXPERIENCE A PLUS:

• Experience with Ethernet network environment and peripherals
• Experience with Cisco routers and switches
• Experience with Cisco Unified Communications Solutions; Voice Over IP

The tite for the role internally is Systems Specialist - IT Coordinator.

SMS Assist is an Equal Opportunity Employer (EOE)