As a Systems Support / NOC Engineer, you will be part of a 24/7 team supporting 5thColumn’s infrastructure. You will be the first line of support for the company’s production environment and will be responsible for monitoring and validating system alerts, performing initial troubleshooting of servers, network devices and applications. During your shift you will be required to work cross group with responsible teams for issue resolution and maintain ownership of issues until they are resolved.
 

Responsibilities

• Utilize internal ticket tracking systems to resolve tickets from internal requests.
• Monitor all production networks, servers, applications and services and respond to alerts according to standard process.
• Track and manage Incident tickets fully to ensure proper operational metrics are captured.
• Create and maintain knowledge base articles, policies and procedures.
• Execute documented run books as documented for diagnosis and remediation of issues.
• Fully document and communicate shift-turnover reports.
• Staff the 24x7 Network Operations Center.
• Other duties as assigned by supervisor.

Requirements

• At least 2 years experience working in a 24x7 mission critical Network or Technical Operations Center environment.
• Ability to be proactive and work well in a pressured and growing environment.
• Ability to think out of the box and be able to work on multiple tasks simultaneously and adjust priority dynamically and maintain a professional demeanor during stressful situations.
• Have a good understanding of TCP/IP, routing and switching technologies/protocols.
• Must demonstrate strong sense of urgency regarding solving mission critical issues.
• Must have excellent troubleshooting and problem solving skills with attention details.
• Must have excellent interpersonal and communication skills.
• Must be a team player and be able to work effectively with peers to create a positive environment.
• Must be willing to work weekends, overnight shifts and holidays.
• Must be proficient with all MS Office Applications.
• Experience with Cisco Switches/Routers/Firewalls.
• Familiarity with enterprise class monitoring/management systems and associated technologies, 
• Experience with a Service Desk or Trouble-Ticketing software.