Founded in 2012, Chicago-based 5thColumn is an information security company focused on advanced real-time threat protection and enterprise data security solutions powered by an agnostic and flexible security orchestration platform.

Systems Support/NOC Engineer at 5thColumn
 Summary

As a Systems Support / NOC Engineer, you will be part of a 24/7 team supporting 5thColumn’s infrastructure. You will be the first line of support for the company’s production environment and will be responsible for monitoring and validating system alerts, performing initial troubleshooting of servers, network devices and applications. During your shift you will be required to work cross group with responsible teams for issue resolution and maintain ownership of issues until they are resolved.
 

Responsibilities

  • Utilize internal ticket tracking systems to resolve tickets from internal requests.
  • Monitor all production networks, servers, applications and services and respond to alerts according to standard process.
  • Track and manage Incident tickets fully to ensure proper operational metrics are captured.
  • Create and maintain knowledge base articles, policies and procedures.
  • Execute documented run books as documented for diagnosis and remediation of issues.
  • Fully document and communicate shift-turnover reports.
  • Staff the 24x7 Network Operations Center.
  • Other duties as assigned by supervisor.

Requirements

  • At least 2 years experience working in a 24x7 mission critical Network or Technical Operations Center environment.
  • Ability to be proactive and work well in a pressured and growing environment.
  • Ability to think out of the box and be able to work on multiple tasks simultaneously and adjust priority dynamically and maintain a professional demeanor during stressful situations.
  • Have a good understanding of TCP/IP, routing and switching technologies/protocols.
  • Must demonstrate strong sense of urgency regarding solving mission critical issues.
  • Must have excellent troubleshooting and problem solving skills with attention details.
  • Must have excellent interpersonal and communication skills.
  • Must be a team player and be able to work effectively with peers to create a positive environment.
  • Must be willing to work weekends, overnight shifts and holidays.
  • Must be proficient with all MS Office Applications.
  • Experience with Cisco Switches/Routers/Firewalls.
  • Familiarity with enterprise class monitoring/management systems and associated technologies, 
  • Experience with a Service Desk or Trouble-Ticketing software.

 

Please send cover letter, resume, and salary requirements to [email protected]
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Company Reviews

You're given fully autonomy to get your work done. Your job is to build the best product possible.
Adam
Developer
at 5thColumn
Working at 5C has been invigorating - as we continue to build our platform that ‘weaponizes’ data in the security business, there are opportunities abound to create, collaborate, & contribute.
Emmanuel
Developer
at 5thColumn
It's about embracing new ideas & ways to work, creating something from the ground up. 5thColumn is rapidly growing, but the culture happily embraces new people, makes them welcome & eager to execute.
Mark
Director
at 5thColumn
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Please send cover letter, resume, and salary requirements to [email protected]
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Why work with us
With an emphasis on collaboration, 5thColumn provides employees with exposure to a dynamic and fun work environment with innovative technology led by experts in the field who take great pride in ensuring continued growth & success. Time is allotted for both personal & professional development and everyone is valued for their unique contributions.
Culture
5thColumn offers a fun and relaxed work environment in an office equipped with lots of toys, shared work spaces, and no dress code. We offer company outings, & weekly events to keep employees happy and engaged. Management is supportive and relatable and the employees are helpful, friendly, and down to earth.
Perks & Benefits
Full benefits package
Open PTO policy
Employee happy hours
Relaxed, flexible work environment
Young company
Drones, remote controlled planes, nerf guns, and other toys in the office
No dress code
Each employee gets a brand new MacBook Pro
Weekly 'Tech on Tap' events for engineers and developers

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