STATS is the world's leading sports technology, data and content company. Our mission is to revolutionize the way sports contests are viewed, understood, played and enjoyed. STATS provides real-time scores, historical sports information, Associated Press editorial content, a turnkey fantasy sports operation, brand activation solutions and SportVU technology. STATS is headquartered in Chicago, with offices globally. Learn more at www.stats.com.

Technical Account Manager at STATS
 As the world’s leading sports data and technology company, STATS powers sports. We are trusted by more than 800 clients around the globe to enhance fan engagement and maximize team performance by analyzing sports data from more than 100,000 games a year with unrivaled speed and accuracy. We power sports on and off the field through data feeds, video analysis, sports content and research, player tracking through STATS SportVU®, and customizable digital solutions.

For more information, go to www.stats.com and follow STATS on Twitter @STATS_Insights.

Job Description

What You’ll Do:

  • Engage with clients to understand and address business needs
  • Partner with and support Account Managers and Sales Executives on pre- and post-sales activities
  • Troubleshoot technical issues and drive issue escalation as appropriate to technical support teams
  • Integrate customer and STATS business requirements with technical requirements to determine best course of action when resolving customer issues
  • Leverage knowledge of your customers’ environments to assist support engineers and service teams in better serving customer needs
  • Act as a champion and advocate for customer requirements
  • Know and use all key customer resolution tools across all product and service groups to facilitate rapid resolution of customer concerns
Skills & Requirements

What You’ll Need:

  • Bachelor’s Degree in Computer Science, Math, or related discipline required or equivalent work experience.
  • 6+ years design/implementation/operations/consulting experience of data and software solutions
  • Previous customer facing experience as a technical lead
  • Exceptional customer focus and bias for action
  • Technical Program or Project Management experience
  • Excellent oral and written communication skills
  • Software design or development
  • Ability to manage multiple tasks and projects in a fast-moving environment
  • Demonstrated ability to adapt to new technologies and learn quickly

STATS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability or genetics.

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Why work with us
Here at STATS, we offer a growing, global organization with a competitive compensation package, salary and bonus incentives as well as a world-class benefits package. Our comprehensive health-care plan includes medical, dental and vision coverage, flexible-spending options, short- and long-term disability and company-sponsored life insurance.
Culture
STATS provides matching 401k contributions for retirement savings, tuition reimbursement, generous vacation allotments and flexible work hours given our global reach and the 24/7 nature of sports. Outside the office, STATS regularly sponsors employee activities such as our annual picnic, holiday party and many team-based sporting events.
Perks & Benefits
Competitive Compensation
Medical, Dental and Vision Plans
Casual Dress
Weekly Office Intramural Sports
401(k) Company Match
Life and AD&D Insurance
Fitness Center Access
Company Provided Snacks
Commuter Benefits

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