We are a tech startup that is looking to expand. We are crafting a new industry standard through Web Services APIs, by offering dynamic pricing, and using predicative analytics to improve the freight transportation industry. 

We are looking for a passionate Technical Support Engineer to provide enterprise level technical support to our customers. You will be providing support via phone, web, email, chat and other channels as required. If you have a background in engineering or IT support and you're already intrigued, here's more aspects of the role. 

What You'll Be Doing: 

• Take ownership of customer issues reported and see problems through to resolution
• On daily basis, research, diagnose, troubleshoot and identify solutions to resolve customer issues
• Follow standard procedures for proper progression of unresolved issues to the appropriate internal teams
• Provide prompt and accurate feedback to customers
• Ensure proper recording and closure of all issues
• Prepare accurate and timely reports (including gathering data, identifying trends, etc.)
• Document knowledge in the form of knowledge base tech notes and articles
• Help with integrations

What You Already Have:

• BS degree in Information Technology, Computer Science or equivalent
• Minimum 1+ yrs of L2 or development work experience in technical support, IT support or as a technical engineer (categorizing, assessing, diagnosing tickets)
• Good knowledge of Java, Unix/Linux systems, utilities and scripting
• You have working knowledge of REST
• Strong problem-solving and organizational skills
• Excellent client-facing skills
• Excellent written and verbal communication skills

If you're passionate about building your career with project44, please send us your resume to [email protected]. 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.