Technical Support Specialist
SpotHero is seeking a Technical Support Specialist to work primarily with our customer care and engineering departments in order to polish our product and defeat some parking villains (tech bugs). If you’re technical, love to solve problems, a little meticulous, and are ready to jump into an "all hands on deck" environment, this role is for you!
Who we are: SpotHero is a rapidly growing tech company that’s making life easier for the daily driver. Drivers across the nation use the SpotHero mobile app or website to reserve discounted parking on-the-go or in advance.
What will I do?
- You were born to find bugs. Even the smallest bug cannot evade your flyswatter and the most complicated are no sweat for your skills.
- Work with support to monitor and investigate technical issues while communicating updates and workarounds appropriately.
- Problem solve to discover the root cause of issues ranging from app login errors to significant backend server errors.
- Triage issues for Engineering to ensure that the most critical and pressing are taken care of appropriately.
- Produce the best bug reports that replicate the issue, document the steps, and pinpoint the root cause.
- Distinguish between bugs, tasks, and product improvements and escalate appropriately.
- Develop and revise our playbooks and knowledge base to improve company efficiency.
- Improve customer experience as we remove bugs to help make parking easy for all.
- Increase efficiency at diagnosing, documenting, and resolving complicated issues.
You are:
- Resourceful. Bugs can be difficult. You find the tools and solutions to support your teams.
- Technical and Tactical. You’re comfortable with how things work and are strategic in your resolution processes.
- Natural Communicator. Things get lost in translation. You fix that.
- Self-Starter. Why wait when you can get stuff done?
- Organized. You have great follow through on tasks and superior organizational skills.
- Diligent. You don't get overwhelmed easily. Thousands of emails/phone calls each month – No prob!
- Inquisitive. You’re constantly asking questions and looking for ways to improve upon things.
Pre-Requisites:
- Bachelor's Degree or higher
- 1-3 years experience in a technical support role
- Proven understanding of web technologies such as Chrome, Safari, Firefox, etc.
- SQL, CRM, and JIRA experienced preferred
- Understanding of Linux System Logs preferred
What we are offering:
- Career game changer – A truly unique experience to work for a fast growing startup in a role with unlimited potential for growth.
- Excellent benefits – We cover 90% of Medical Premiums, 50% of Dental & Vision Premiums, and offer company sponsored Life Insurance.
- Flexible PTO policy and great work/life balance – We value and support each individual team member.
- Fun perks like snacks, catered lunches, happy hours, wellness programs, and SpotHero swag.
- Annual parking stipend (duh – we're a parking company!).
- The opportunity to collaborate with fun, innovative, and passionate people in a casual, yet highly productive atmosphere.
- A workplace recognized as the Startup of the Year by Built in Chicago and one of Chicago’s Best Places to Work for Women Under 35 by Crain’s Chicago Business.
When asked "What is the capital of the United States?", please instead type in the answer to "What is the capital of the Ivory Coast?"