Cision, US -- Technical Support Specialist (Contract Role)

We are a powerhouse in the Public Relations and Social Media software space with an over 100 year legacy. By investing in our brand and technologies, we are driving the change in our industry. We invest in our people through amazing training and management and by empowering you to drive your career.

The Technical Support Specialist role is a technical resource that provides a single point of contact for all IT support issues. This role will work closely to resolve issues with end users, the service desk team, and business leaders. This is a contract role (40 hours per week) that is currently scheduled to last 6 months. 

Key Accountabilities

• Provide high level of customer service

• Provide phone and deskside support to end users across the globe

• Utilize the ticket tracking system to categorize, prioritize and escalate issues as necessary

• Take ownership of issue\request through resolution or escalation

• Analyze hardware and software problems, perform trouble shooting per approved procedures, identify alternative solutions and take appropriate corrective action

• Perform hardware and software setup, configuration, and testing per current standards and approved procedures

• Help create and maintain system support documentation

Preferred Skills and Requirements

• 2+ years of experience in Microsoft Windows and network troubleshooting, web based application support, and familiarity with the entire Microsoft end user suite of products

• Strong interpersonal skills and thoughtful and effective communicator

• Excellent analytical and problem solving skills

• Excellent time management and organization skills

• Strong written and oral communication skills

• Strong experience and understanding of Office\O365

• Experienced in working with Service-Now platform preferred but not necessary

• Experienced in working with Okta preferred but not necessary

• Bachelor’s degree in computer science, computer information systems, or related field preferred.

The Cision Story:

Cision is a leading media communication technology and analytics company that enables marketers and communicators to effectively manage their earned media programs in coordination with paid and owned channels to drive business impact. As the creator of the Cision Communication Cloud™, the first-of-its-kind earned media cloud-based platform, Cision has combined cutting-edge data, analytics, technology and services into a unified communication ecosystem that brands can use to build consistent, meaningful and enduring relationships with influencers and buyers in order to amplify their marketplace influence. Cision solutions also include market-leading media technologies such as PR Newswire, Gorkana, PRWeb, Help a Reporter Out (HARO) and iContact. Headquartered in Chicago, Cision serves over 100,000 customers in 170 countries and 40 languages worldwide, and maintains offices in North America, Europe, the Middle East, Asia, Latin America and Australia. For more information, visit www.cision.com or follow @Cision on Twitter.

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