Company Description

Cloud5 Communications connects hotel guests and staff using fast, reliable, user-friendly data and voice communications.  The unique combination of hospitality expertise and a holistic technology platform is what sets us apart. Our obsession to deliver excellence at every step in the client relationship is what fuels our growth, allowing us to serve more than 4,000 hotels and touch over 1,000,000 users each day. As the pioneer of high-speed internet for travel and hospitality clients, we’re leading innovation in the areas of cloud-based PBX/VOIP as well as WAN/LAN management with the goal of delivering guests a “just like home” connectivity experience that boosts guest satisfaction and loyalty for our clients.

Cloud5 is in growth mode and adding new clients across the country.  If you have a passion for tinkering and resolving technical issues, we want to connect with you.   If your customer service skills are unmatched, let’s chat.  If you’re looking for a great opportunity to grow and learn in a technical environment, you’ve found it. 

What You’ll Do: 

• Monitor telephony (PBX) and high-speed internet (HSIA) networks and network devices
• Troubleshoot and provide remote assistance for onsite technician
• Follow SOPs (standard operating procedures) to ensure adherence to client service level agreements (SLAs)
• Provide polite and professional customer service typical of what you'd find in the hospitality industry
• Analyze and solve problems in creative ways using a wide range of available tools and data

Who You Are: 

• An impeccable customer service provider with excellent communication skills and a high attention to detail 
• Technically-savvy with an entry-level understanding of WAN/LAN configuration 
• A planner with excellent time management and organizational skills  

What You’ll Need: 

• Associate’s or Bachelor’s degree in Information Technology or related experience 
• Fluency in written and spoken English; fluency in other languages is a plus 
• Flexibility to work a variable schedule, including some evening and weekend shifts 
• Passion for technology with the desire to learn and advance in a technical environment 
• An analytical mind and the ability to investigate, understand, and explain technical concepts to technical and non-technical individuals 
• Ideally, Networking / Cisco (CCENT, CCNA, CCNP, Network+) certifications  

What You’ll Enjoy: 

• Competitive base salary with bonus potential 
• Convenient West Loop location, close to the CTA, Metra, Divvy, and major freeways 
• Opportunities for advancement and professional development 
• Medical, Dental, and Vision coverage; 401k plan; voluntary Life and Disability coverage
• PTO that accrues with tenure + 8 paid holidays each year 
• Divvy Bike discount and CTA/RTA transit benefit programs 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.