ActiveCampaign is a Chicago-based SaaS company. Seamlessly bridging marketing & sales automation, its user-influenced platform enables businesses all over the world to create more effective marketing that listens, learns and adapts.

Technical Support (Weekends) at ActiveCampaign
Do you enjoy working with customers and simplifying complex solutions?
Do you love the challenge of solving a difficult problem and developing alternate solutions?
Have you worked in a startup environment and enjoyed the open yet hard working culture?
Are you a tech geek and/or marketing novice?
If you said yes to any or all of these, we'd like to talk to you.

ActiveCampaign is a platform focused on email, marketing automation, and sales for small businesses. We're revolutionizing the email marketing/automation sector via a streamlined user experience coupled with tight integrations. As a result we're simplifying strategic email marketing and showing great results for clients. We're growing exponentially and looking for future team players.

Please note: This full time position is specifically for working partial or full weekends. Example schedules include: Tuesday through Saturday, Sunday through Thursday, etc.
What your day could consist of:
  • Assisting users via email, live chat, and phone
  • Consulting with clients to help them utilize our platform to achieve their unique goals
  • Conducting live demos of our platform with screensharing.
  • Keeping on top of the latest news in regards to email marketing, deliverability, and small business marketing in general.
What is needed:
  • Past experience with sales and customer service — specifically with SAAS solutions
  • Knowledge and a genuine interest of email marketing & marketing in general
  • The ability to efficiently respond to a significant number of emails, chats, & phone calls per day (once you are up to speed you should be handling over 100 requests a day)
  • A self-motivated and driven attitude where you will work towards achieving new goals
  • Excellent communication skills & the ability to relate to others
  • Input matters, your work has a high impact, and everyone is working together.
  • Being able to take a general idea and add your own insight and tweaks to it.

Company Reviews

We all have a voice in creating the product. One, two or three specific people don't always make decisions. We rely on our customers and our internal employees to help build the product.
Vince Angeloni
Lead Product Designer
at ActiveCampaign
It has always been your knowledge, experience, and work ethic that counts around here. Not how you look, your personality, or your hobbies/interests/etc... I've always really appreciated that.
Elizabeth Murgittroyd
Developer
at ActiveCampaign
I'm impressed every day with the amount of respect each member of the team has for the rest of the team, from the guy who started it all 13 years ago to the person who just started last week.
Tim Jahn
Developer
at ActiveCampaign
We have a strong group of diverse people who complement each other very well. It is a professional and flexible environment where learning and personal growing is encouraged and hard work is rewarded.
Milos Srdjevic
COO
at ActiveCampaign
There is a great straightforwardness here. There's no ulterior motive, there's no smoke screen. There's a genuine interest in doing right by employees, by clients, and even by our clients' contacts.
Alex Morrise
Developer
at ActiveCampaign
It's rewarding every day to be able to work with customers toward achieving their goals. No two days are ever the same, and ActiveCampaign provides a chance to be creative with my work.
Kelly O'Connell
Head of Customer Success
at ActiveCampaign
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Why work with us
We remain focused on our employees, our customers, and even our customer's customers. Ideas are valued over titles, contributions are valued over appearances, helping a co-worker is more important than outshining them.
Culture
You'll never feel like a cog in a wheel or just a number. Your contributions make a difference and your hard work will be noticed and celebrated. The size of our userbase brings unique challenges to the table. No matter what your role here is, you can expect that you'll grow and learn new skills.
Perks & Benefits
Life/Disability Insurance
Catered Lunches
Unlimited PTO
Free Transportation - Metra & CTA
Relocation Packages
Dual monitor & stand-up desk workstation
401k Contributions
Medical Insurance
AnyPerk Membership
Work/Life Balance
Fully stocked kitchen
Beautiful Chicago Loop Office minutes from the Metra & CTA
Competitive Salaries
Dental Insurance

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