POSITION SUMMARY
The primary objective for a bswift technical writer is to assist in writing and publishing system user guides for internal and external audiences, both in print form and online. The Technical Writer will work with the documentation team and the Product Management team to accurately document current and new site functionality. Additionally, the technical writer is a key contributor to developing and distributing materials used to educate internal and external users on bswift system functionality.

An exceptional attention to detail is necessary. The candidate must be self-motivated and able to work in a fluid, fast-paced environment. Resourcefulness and the ability to follow through on commitments with minimal supervision are required. The ideal candidate will have strong interpersonal skills to manage relationships in a cross-functional team environment, will be receptive to detailed feedback, and be equally comfortable working individually and with a small team of other writers.

Fundamental Components:
Responsibilities include, but are not limited to:

Working with internal staff to ensure documentation such as user guides and process flows are properly defined and documented for both internal and external audiences
Testing system functionality to ensure that it is documented correctly
Managing and maintaining existing user guides
Updating documentation based on program enhancements
Developing and distributing materials used to educate internal and external users on bswift functionality
Soliciting feedback on documentation from internal and external stakeholders
Maintaining an index of release notes and content 
Updating the bswift Community website with documentation and training guides

Writing sample will be requested as part of the application/interview process

BACKGROUND/EXPERIENCE desired:
Excellent verbal and written communications skills
Strong analytical skills to test and accurately document functionality
Ability to conduct training sessions with enthusiasm
Strong proficiency with PCs and command of Microsoft Office
Experience with MadCap Flare/online publishing software preferred
Experience with technical or educational script writing preferred

EDUCATION
The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.

ADDITIONAL JOB INFORMATION
Headquartered in downtown Chicago, with a location in Grand Rapids, MI., bswift offers software and services that streamline benefits, HR and payroll administration for employers and public and private exchanges nationwide. bswifts state-of-the-art cloud-based technology and outsourcing solutions significantly reduce administrative costs and time-consuming paperwork, making life easier for administrators and millions of consumers who enroll in benefits with bswift. bswift has growth and advancement opportunities for all levels of experience. We provide an environment that allows driven individuals to put their personal stamp on current and future company successes. Not only is bswift maintaining a strong Chicago presence, we are exceeding projected growth by continuing to build our exceptionally talented and diverse team

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.