We exist to help you enjoy the moments most important to you and yours by inspiring satisfying, stress-free meals fit for the way you live. We use the power of cooking to bring people together as the cornerstone of realizing each person’s full potential–in the home and in life.

Part of Berkshire Hathaway, Pampered Chef is the premier direct seller of high-quality kitchen tools. At cooking shows, our independent consultants help guests use our unique products to prepare simple and delicious recipes while sharing tips and techniques to make everyday cooking easier and faster.

Telecom Engineer at Pampered Chef
 What you’ll do

We have the flexibility of a start-up but with world-class resources and support.

 

You’ll provide quality Contact Center Telecom support with a high degree of customer service, technical expertise, and timeliness. Manage all aspects of voice and data services including capacity, sourcing, project management, construction and delivery. Provide second level support for all Contact Center, Telecommunication and carrier related issues.

 

Perform agent configuration, configure call flows, moves, add and changes. Apply software patches and upgrades for Production, and DR Telephony Systems. Coach business units on successful use of I3 and Contact Center telephony applications. Budget and pay long distance, local, internet, Ethernet, and SIP circuits.

 

What’s Awesome about you

  • Strong problem solving skills. Excellent at debugging, diagnosing and putting in long term resolution.
  • Passionate about technology and willing to push the envelope to build best in breed Telco System.
  • Advocate for wider adoption of new technology and ability to mentor business units.

 

Technologies we use:

Telco - Interactive Intelligence, CRM - Oracle Service Cloud

Network - ASA Firewall, f5 Load balancer, All-Flash Pure Storage, Cisco Network, O365, RedHat LINUX, PRTG monitoring, AppDynamics, and Splunk.

 

Requirements:

  • Bachelors Degree in Computer Science or related discipline.
  • 3+ years experience with Telco Support and maintenance.
  • Knowledge of Video Conferencing, VoIP, SIP, IVR, ACD, Voicemail, WFM, QM, Virtual Hold, banner/display systems and the underlying hardware and operating systems, including Windows Server 2012 R2 and the related systems. 
  • Familiarity with I3: Interaction Web Portal / Marque; Interaction Feedback / Post Call Survey; Interaction Mobilizer; Interaction Optimizer; Interaction Monitor; Interaction Process Automation; e-FAQ; and Interaction Analyzer.  
  • Flexibility to work evenings and weekends as needed.
  • Experience with integration / interoperability with Oracle Service Cloud CRM is a plus.
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Why work with us
Key to our success is a happy and valued workforce; with the unique opportunity to do work we’re passionate about outside our team charter and day-to-day responsibilities. We believe in trusting and empowering coworkers and we value ideas and input from all levels of our organization.
Culture
The goal of our corporate culture is to strengthen operational excellence, work collaboratively, and continue to improve our coworker, consumer, and consultant experience. As an Agile environment with open work areas you're provided the freedom to be creative, innovative and communicate efficiently. Come take your career to the next level!
Perks & Benefits
Each and every coworker makes a difference every day by asking tough questions, finding the answers, and then making it happen—our entrepreneurial employees are the key to our success! Pampered Chef is big enough to implement cutting-edge technology, and small enough for all ideas to be heard and challenged.
We are a learning focused environment—we want you to learn from us, and we expect to learn from you and what you’re passionate about! We even provide training and development for added brainpower.
We get to mix it up! PC has offices in Addison and in downtown Chicago. Some of our roles will have the opportunity to work in the Chicago office full time, part time, or on occasion.
We collaborate every day in a high-tech space with writable walls, open collaboration zones, quiet “I need to contemplate” zones, and fun zones with ping pong, basketball, and bags, of course. No boring cubicle farms here!
We are concerned about your physical and financial well-being and offer BC/BS PPO or HMO health plans, dental, disability, matched 401K, life insurance, on-site fitness center, comfy chairs, on-site cafeteria, and dry cleaning valet service.
Most importantly, Pampered Chef has a strong, proven history of bringing fun to cooking, creativity to recipes, and sharing to family and friends around the table.

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