Uptake is a platform of answers built for industry, with industry. We are looking for smart, curious and insanely talented people who can help us break into new territory, take on massive problems and build fast. If that sounds like you, we’d like to hear from you.






What We Do:

Uptake harnesses the power of underutilized data to empower businesses to make informed decisions. We partner with industry leaders to build a predictive analytics software that grows smarter in one industry because of what we learn in another. The result is a powerful platform that identifies problems before they happen, ultimately saving money, time and lives.

What You'll Do:

As a UX Researcher, you will be responsible for capturing target audience needs to create high-quality, user-centric interactive products. You will work collaboratively with Interaction Designers and Visual Designers, as well as the strategy, product and technology teams, to help build a platform that supports workflows across multiple industry verticals.

Responsibilities:

  • Plan, schedule and carry out user research activities
  • Conduct ethnographic research on-site
  • Conduct in-person or remote end-user interviews and usability sessions
  • Synthesize research to create personas, workflows, customer journey maps and other artifacts to create empathy for users
  • Communicate with cross-functional teams, advocating for UX best practices and evangelizing user centered design
  • Make timely, informed decisions that take into account the facts, goals, constraints and risks of a project or task
  • Manage multiple priorities, working through rapid iterations, and meeting tight deadlines in a fast-paced environment
  • Accurately assess and estimate work

Qualifications:

  • Bachelor’s degree (with master’s degree preferred) in human computer interaction or other relevant degree program, or equivalent experience
  • 4+ years real-world experience working with cross-functional teams
  • Demonstrated experience working within a user centered design process and capturing user findings to enable best-in-class user experiences
  • Demonstrated command of user research principles, especially around workflows, information hierarchy and data visualization
  • Experience with quantitative research methods
  • Experience researching in complex industries to guide web based applications, tools and systems
  • Experience working with Agile methodologies
  • Experience researching interactions with physical devices
  • Experience moderating usability tests, end-user interviews, contextual inquiries, card sorting and creating experience maps
  • Ability to weigh the strengths and shortcomings of different user research methods
  • Highly motivated and organized
  • Naturally curious and willing to share work and findings
  • Thorough and detail-oriented
  • Articulate and clear in communicating process and decisions




Company Reviews

It’s inspiring to see, in real time, how our collaborative work is impacting people for the better.
Jess Sattell
Writer
at Uptake
What binds us is a passion for tackling hard problems and having a lot of fun along the way.
Nick Singh
UX Researcher
at Uptake
I love it here because I get to lead by example. I believe in our vision and our mission, and I get to share it everyday, both internally and externally.
Nusreth Baig
Business Development Manager
at Uptake
We have access to resources the moment we need them, and we can tap into an amazing talent pool at a moment’s notice.
Brad Nicholas
Lead Innovation Architect
at Uptake
I loving being the first person who welcomes new employees to the team and answer any and all of their immediate questions.
Bridget McInerney
Office Manager
at Uptake
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Perks & Benefits
Health/dental/vision coverage
401(k) match
Open PTO policy
Parental leave
Commuter benefits
Philosophy class
Speaker series
Lunch stipend
Catered Friday lunch
Winter party
Happy hours

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