Vice President, Client Service (Benefits Administration)
bswift is currently seeking a Vice President Client Services to join our Direct Team. Located in downtown Chicago, bswift offers software and services that streamline benefits, HR and payroll administration for employers and public and private exchanges nationwide. bswifts state-of-the-art cloud-based technology and outsourcing solutions significantly reduce administrative costs and time-consuming paperwork, making life easier for administrators and millions of consumers who enroll in benefits with bswift.
Responsibilities:
The primary objective of the Vice President Client Services position is to lead, manage and inspire a team of people that deliver high quality service, consulting, and strategy through their ongoing service and support for a book of clients representing $10,000,000 to $15,000,000+ in annualized recurring revenue (ARR).
Fundamental Components:
- Specific responsibilities include the following:
- Hire and equip great people that reflect our core values
- Lead and manage the team to achieve individual, team, & company goals
- Forecast and manage staffing levels and associated expenses
- Continuously refine and improve related processes
- Lead and ensure strategic activity at each client is meeting objectives
- Function as the executive escalation point for clients
- Coordinate with bswift call center, COBRA/FSA, and billing teams
- Actively participate as a member of the Sales & Service Leadership Team
- Assist in product development & quality assurance efforts as required
- Assist in sales and marketing efforts as needed
- Support training, process review and other related internal activities
Qualifications/Experience/Skills/Other Requirements:
- 10+ years of client relationship, operational leadership, and implementation experience
- 7-10 years progressively responsible account management experience within the health insurance industry.
- Previous experience managing cross-functional, self-directed teams.
- A leadership style that reflects and reinforces bswift core values
- Strong people management skills
- Ability to assist and equip others to efficiently solve complex problems
- Detailed knowledge of employee benefits and related technology solutions
- Significant health & welfare client relationship management experience
- Strong customer service orientation
- Excellent verbal and written communication skills
- Willingness to work nights and weekends when necessary
- Willingness to travel as needed (up to 20% of the work week and weekends when necessary)
- Must live within reasonable commuting distance to Chicago office
- B.A. or B.S. required
ADDITIONAL JOB INFORMATION
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.