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Vice President, Solutions-Versay

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Engineering | Chicago, IL, United States

Versay Solutions, LLC.
Location: Chicago, IL, Deerfield, IL or Austin, TX

Vice President, Solutions
With the ascendance of mobile computing and the explosion of communication options it has enabled — from traditional voice calling and toll-free IVR and SMS to native mobile app and mobile web experiences to emerging conversational chat and intelligent assistant platforms — consumers increasingly have more choice than ever when deciding how to engage their service providers. In light of these choices, companies are turning to trusted partners with the right experience and product offerings to determine how to consistently deliver the best possible experience to their customers. Improvements in speech recognition accuracy, artificial intelligence, and the mainstream adoption of speech-enabled consumer platforms provided by Apple, Amazon, Microsoft, and Google are opening up new business and advanced technology opportunities.

As we grow to meet increasing client demand and expand our product offerings Versay Solutions is seeking an experienced technology professional to build and manage our core application solutions team. This is a high-profile position that will be best filled by someone who has experience with traditional enterprise contact centers and telephony-related technologies, especially in a cloud context. These technologies include but are not limited to: IVR and call routing platforms, (natural language) speech recognition, SIP/RTP VoIP networks, voice biometrics, and web services. The ideal candidate will also have experience and a clearly-defined point-of-view on emerging omni-channel and cross-channel service design strategies and related software architectures and tools so that we may continue to drive innovation in the enterprise customer care space.

This role also requires the ability to distill and translate one’s technical expertise when consulting directly with clients and guiding them through architectural and technology solution decisions based on their unique needs and goals. We are seeking someone who appreciates the intrinsic value of excellent experience design, demonstrates a sustained commitment to meaningful, quality work, and is motivated by exceeding customer expectations. If you are this person, we would love to hear from you.

Job Responsibilities 

  • Build Versay’s technical team
  • Drive software design and implementation of highly-scalable speech-enabled enterprise voice applications and supporting web application solutions and products
  • Provide accurate and realistic estimates of engineering effort for custom client projects and iterative product development
  • Learn the ins and outs of cloud-based application managed services and share production support responsibilities
  • Work closely with cross-functional teams, including cx design, project and product management, platform architecture and development, operations, reporting and analytics, software tools, and quality assurance
  • Mentor junior team members

Job Requirements 

  • BSCS with 10 years of experience or MSCS with 5 years of experience
  • Prior professional experience with Java, .NET, Ruby, or other OO languages
  • Solid software architecture and design principles
  • Proven understanding of established and emerging application software frameworks and the confidence to choose the right combination yielding the greatest long-term benefit
  • Consultative, solutions-focused thinking
  • Strong communication skills, both in client-facing contexts and team leadership roles
  • Curious about emerging software industry trends and committed to pushing best practices forward

About Versay
Versay Solutions is a professional services firm committed to delivering compelling customer experiences one interaction at a time. Our clients include Fortune 100 companies who enjoy the competitive advantage our tech enables. In partnership with our parent company, Vail Systems, we offer turn-key cloud voice services but we are just as comfortable working with IT teams who haven’t taken the leap yet. You may also have heard of CUE, our real-time experience analytics offering, which provides a glimpse into the future of service - seamless, personalized, and contextual.







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Portrait of Bijal
Bijal
Technical Project Manager
FOCUS MEETS FUN
Maintain a healthy work-life balance
Bijal said Vail Systems offers a challenging yet welcoming atmosphere cultivated by insightful, helpful individuals. When she isn’t busy refining her software and project management skills, she enjoys connecting with her colleagues through the company’s pickleball league, which is her favorite employee-led group. Given the company’s focus on work-life balance, Bijal said she has plenty of chances to reenergize herself by spending time with family and friends and volunteering through Chicagoland’s Project Management Institute, where she holds a leadership position.
Bijal said Vail Systems offers a challenging yet welcoming atmosphere cultivated by insightful, helpful individuals. When she isn’t busy refining her software and project management skills, she enjoys connecting with her colleagues through the company’s pickleball league, which is her favorite employee-led group. Given the company’s focus on work-life balance, Bijal said she has plenty of chances to reenergize herself by spending time with family and friends and volunteering through Chicagoland’s Project Management Institute, where she holds a leadership position.
My manager regularly checks in to see how I’m doing to make sure I’m not overworked or stressed.
Portrait photo of Will Tagney
Will Tangney
Software Engineer II
TACKLE ROBUST PROJECTS
A cutting-edge tech stack spurs progress
Will Tangney’s workdays involve collaborating with various teams, brainstorming with peers and tackling robust projects. Currently, he’s working on developing Hydra, the company’s multichannel conversational AI platform. “We’re presently working on our next major release, which will add many exciting features,” Tangney said. While he’s motivated by the Hydra project, he’s equally energized by a new tool utilized in the company’s tech stack: the GraalVM Native Image compiler. This technology improves application performance by optimizing resource utilization and hardens application security.
Will Tangney’s workdays involve collaborating with various teams, brainstorming with peers and tackling robust projects. Currently, he’s working on developing Hydra, the company’s multichannel conversational AI platform. “We’re presently working on our next major release, which will add many exciting features,” Tangney said. While he’s motivated by the Hydra project, he’s equally energized by a new tool utilized in the company’s tech stack: the GraalVM Native Image compiler. This technology improves application performance by optimizing resource utilization and hardens application security.
I enjoy having so many people to brainstorm with, as it enables everyone to further understand problems and identify potential issues ahead of time.
Portrait of Akun Taniguchi with blue sky and mountains in the background
Akun Taniguchi
Technical Team Lead
SURROUNDED BY SUPPORT
Advance your career and empower others
Since joining Vail Systems as an intern, Akun Taniguchi has had many opportunities to showcase his talents and handle complex challenges. With support from his mentor, he was given the opportunity to transition into a full-time software engineering role, which eventually led to his current position as a technical team lead. Now, Taniguchi gets to stretch his leadership skills while working together with his peers on feature designs and more. “Teamwork is essential to achieving our goals and making a real impact, so this element of the culture really resonates with me,” he said.
Since joining Vail Systems as an intern, Akun Taniguchi has had many opportunities to showcase his talents and handle complex challenges. With support from his mentor, he was given the opportunity to transition into a full-time software engineering role, which eventually led to his current position as a technical team lead. Now, Taniguchi gets to stretch his leadership skills while working together with his peers on feature designs and more. “Teamwork is essential to achieving our goals and making a real impact, so this element of the culture really resonates with me,” he said.
It’s really important for me to feel like I’m part of a supportive and collaborative team, and our culture does exactly that.
Portrait of Bijal
Portrait of Bijal
Portrait photo of Will Tagney
Portrait photo of Will Tagney
Portrait of Akun Taniguchi with blue sky and mountains in the background
Portrait of Akun Taniguchi with blue sky and mountains in the background

What are Vail Systems, Inc. Perks + Benefits

Vail Systems, Inc. Benefits Overview

Vail’s core values are integral to every aspect of our company, including how we support each employee’s health and happiness in and out of the workplace. We provide access to top-tier health and wellness benefits, opportunities for continued educational experience, and several other benefits that support a healthy work-life balance.

Culture
Partners with nonprofits
We partner with Seneca Foundation and Chicago Public Schools to educate Black and Latinx recent Chicagoland high school graduates with paid software development training opportunities.
Open door policy
OKR operational model
Pair programming
Open office floor plan
Employee-led culture committees
Hybrid work model
In-person all-hands meetings
Flexible work schedule
Remote work program
Each employee’s balance of remote and on-site work is based on how they work best, and when in-person collaboration is most effective.
Diversity
Documented equal pay policy
Mandated unconscious bias training
We provide training to all employees who participate in our interview process on unconscious biases and interview best practices.
Mean gender pay gap below 10%
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Covers Health, Limited Purpose, Commuter, and Dependent Care.
Disability insurance
Dental insurance
Three (3) plan options through Cigna, including PPO, Buy-up PPO, and HMO.
Vision insurance
Health insurance
Three (3) plan options through Blue Cross Blue Shield of Illinois, including PPO, High Deductible PPO (HSA), and HMO. All plans ensure prescription coverage.
Life insurance
All employees receive Basic Life coverage, provided by Vail Systems. Additional coverage is also available.
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Access to ComPsych’s Employee Guidance Programs and services.
Financial & Retirement
401(K)
401(K) matching
Performance bonus
Charitable contribution matching
Pay transparency
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
New parents receive twelve (12) weeks paid leave for primary caregivers and two (2) weeks paid leave for secondary caregivers.
Family medical leave
Vacation & Time Off Benefits
Generous PTO
Employees receive fifteen (15) days of PTO and two (2) “float days” per year.
Paid holidays
Paid sick days
Floating holidays
Bereavement leave benefits
Office Perks
Commuter benefits
Pre-tax commuter plans are available to help employees cut back costs on transit (Metra, CTA) and parking.
Company-sponsored outings
Free snacks and drinks
Both our Chicago Loop and Deerfield office kitchens are regularly restocked with free snacks and beverages for our employees.
Some meals provided
Recreational clubs
Vail Systems sponsors a summer softball league and triathlon team.
Relocation assistance
Our relocation assistance plan offers a maximum reimbursement $1000 for relocations over 50 miles from previous home location.
Home-office stipend for remote employees
All full-time employees are eligible for a $100 reimbursement to help get their home office set up. 
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications
Apprenticeship programs

Additional Perks + Benefits

Employee Referral Bonuses. Gym Memberships. Collaborative Work Space. Competitive Pay.

View full list of perks + benefits
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