IT Operations Specialist

Inspire11 is a rapidly growing, full-service consulting firm that helps our clients reach their full potential by getting closer to their customers, their employees, and their communities. We thrive on utilizing innovative and strategic thought with technology to bring change and disruption to life. Our team partners with technology leaders to help them strategize and execute their digital, analytics and technology initiatives. We focus on positively disrupting the marketplace and building customer loyalty in an ever-fickle consumer market.

Without the strength of our IT and Operations teams, we would not be able to offer the industry-leading consulting services that we’re known for. We are seeking an experienced IT specialist to join our team. The ideal candidate will have proven experience and a passion for implementing, configuring, and supporting the IT tools and processes needed to allow our consultants collaborate seamlessly, deliver innovative solutions to our clients, and ensure the security of our and our client’s data.

What you will do at Inspire11: 

• Implement and manage the IT tools and processes needed to support our global team of consultants
• Analyze business requirements by partnering with key stakeholders across the organization to develop IT solutions for needs
• Develop and streamline IT policies and practices to support the entire Inspire11 employee lifecycle:
  • Device procurement, provisioning, and onboarding
  • System access
  • Data security
  • User support
  • Device decommissioning and system offboarding
• Administer our Microsoft O365 environment (including, but not limited to: SharePoint, Exchange, Azure AD, etc.)
• Ensure data is handled, transferred and processed according to legal and company guidelines and regulatory certifications (SOC 2, for example)
• Troubleshoot hardware and software issues
• Manage installations, upgrades and configurations of hardware and software platforms
• Manage contracts with vendors (e.g. development platforms, SAAS software tools, password managers) and software licenses
• Collaborate with executive leadership to select future software packages necessary to support a rapidly growing consulting organization

Skills and Qualifications

• Bachelor’s degree in IT, business, or related field
• 2-5 years of experience working in IT operations
• Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems
• Strong communication and customer service skills
• Experience with IT system installation, configuration, and analysis
• Experience administering Microsoft O365 and Azure tools including, but not limited to; SharePoint, Exchange, MDM, 2FA, Active Directory
• Knowledge of data protection operations and legislation (e.g. GDPR, SOC 2, HITRUST compliance)
• Leadership and organizational skills
• Ability to manage multiple projects
• Outstanding communication skills
• Strong critical thinking, problem solving, and decision-making skills

At Inspire11, we believe our values make a difference:  

• We value, support, and help each other grow 
• We are committed to active inclusion and diversity 
• We are transparent and believe the best idea wins 
• We succeed when our customers succeed 
• And we keep it fun! 

We believe that everyone drives change, and everyone is an owner. Nothing excites us more than having the ability to collaborate with intelligent, highly-motivated and talented people on challenging problems as we work to change the face of the digital and analytics space.  

EEOC  
Inspire11 is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status