Summary

The System Administrator is responsible for the installation, configuration and maintenance of the information technology infrastructure.  The position will require working with servers, SAN and network switches, storage, software and other technologies to support the organization.  This position provides daily administrative tasks, support tasks, and project work.  This position requires working second shift and occasionally third shift to apply patches and fixes for vulnerabilities discovered within the environment. 

The candidate will be responsible for assisting with overall systems administration which requires proficiency in several disciplines.  The candidate will be required to support a multi-server environment with both physical and virtual servers.  The Systems Administrator will be required to work with Microsoft core technologies across the entire organization such as Windows Server, Active Directory, Hyper-V, Exchange, SharePoint, System Center, Office 365, Exchange Online and others. 

The candidate will perform daily administrative tasks on the infrastructure as well as work on projects and provide end user support when required.  Candidate will be required to maintain and continually improve the environment to provide the highest levels of service to the user base.

The candidate must be proficient with Microsoft Exchange and Exchange online with experience migrating mailboxes to the cloud and incorporating offline .pst files during the migration.

The candidate will also be required to assess performance of systems and make adjustments, provide capacity planning and growth projections, assist with end-user support, and perform software installs and upgrades.

The candidate will be required to maintain the operation of various sites.  Business operation demands 24/7/365 continuous up time so candidate must be able to perform overtime when needed which includes holidays and weekends.  Continuously changing software and hardware platforms require ongoing training and self-directed learning to maintain skill set.  Based on the functions of the Systems Administrator position the candidate will have Admin level rights and access to sensitive and confidential information and must exercise discretion and maintain confidentiality at all times.

The candidate must possess a superior knowledge as well as be able to demonstrate their technical proficiency in Microsoft Systems technologies with experience in managing medium to large enterprise level environments. The candidate must have a solid understanding of standard client/server, networking, and Internet fundamentals. The candidate should be able to troubleshoot all aspects of Microsoft technologies effectively and understand the product flow patch management, software distribution and logging in detail. Applicants should also have similar skills in Active Directory Services.

Responsibilities

• Plan and execute the rollout of changes
• Download and deploy MS patches using WSUS
• Perform periodic performance reporting to support capacity planning.
• Performs system maintenance activities, including monitoring parameters, maintaining security/quality assurance and controlling access
• Responds to user requests and system operation issues, provides assistance to programming and operations personnel in the utilization of software and resolution of user or systems problems
• Determine and implement best practices for the engineering, configuration, administration, and support of Microsoft Technologies
• Design and implement business applications/packages into the SCCM application framework
• Assist desktop engineering with SCCM Windows desktop OS deployment and automated build processes, including performance tuning
• Assist in the conversion of existing automated deployment tools and processes into SCCM
• Provide tier-2 support for Microsoft Server Operating Systems, and Active Directory
• Ensure the Microsoft Server infrastructure stays up to date and performs to the highest level of performance possible
• Ensure that customer systems are available and performing within their Service Level Agreement, while identifying problems and acting appropriately to resolve issues when they occur

Requirements

• Minimum 12 years experience working with Microsoft technologies in a large distributed enterprise environment, minimum 3 years working with Microsoft servers
• MCITP or Equivalent Certification or equivalent work experience
• Operating System expertise including Active Directory Account Management. This includes the understanding of Active Directory, Windows GPO, WINS, DNS, DHCP, and TCP/IP and commands
• Experience with all recent versions of Windows Server up to and including 2019, Microsoft System Center suite, Windows 7, Windows 8 and Windows 10 operating systems, desktops, print servers, printers, MFDs, plotters, Java, Adobe, Hyper-V and VMware (vCenter, vSphere, application virtualization, desktop virtualization, VMware View)
• Experience with scripting (PowerShell, VBScript or other language) and automating routine infrastructure tasks
• Experience with Hyper-Converged Infrastructure (preferably Dell/EMC)
• Extensive knowledge of computer/network systems infrastructure requirements and standards, standard software package and patch deployment methodologies, standard change control processes within large-to-enterprise size corporations
• Experience with Monitoring Applications – SolarWinds, Microsoft Service Center Operations Manager (SCOM) etc
• Knowledge of ITIL best practices and use of issue/problem tracking systems
• Knowledge of Microsoft Teams administration a plus

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Opportunity Employer Statement

SDI Presence is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. SDI Presence makes hiring decisions based solely on qualifications, merit, and business needs at the time.