What We'll Bring

At TransUnion, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day.

Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.

Looking for a highly motivated, experienced and enthusiastic Data Operations Manager to support a team of Analysts and collaborate with multiple groups to achieve our long-term objectives by supporting customer requests. You will have a broad impact on the customer and furnisher experience, process management, optimization and compliance as you drive culture by implementing solutions. This role operates a team to successfully onboard data from suppliers, monitor and ingest delivered data, and support customer requests. You will be accountable for the successful development, integration and launch of new processes and business rules in support of multiple business units including Data Operations, Data Governance, Legal, Data Performance, Compliance and Product.

What You'll Bring

Bachelor degree or years 7+ years of equivalent work experience

Experience making management decisions, driving teams and measuring results

Ability to foster collaborative relationships in cross-functional teams and work in matrix environment

Experience systematically analyzing problems or processes, drawing relevant conclusions, and devising appropriate courses of action

Excellent communication skills and business process knowledge

Ability to develop and socialize the success of operational programs and processes using metrics

Ability to analyze complex data using logic and quantitative reasoning, an intuitive capacity for problem solving and ability to act decisively

Experience in interacting with and/or managing external customer relationships

Establish and maintain VOC feedback loop from customers, furnishers, processors and client engagement teams

Ability to represent the operations user base and aptitude to confirm operational impact of recommended changes to applications or processes

Creation of training materials and talking points for new and modified processes

Ability to communicate your vision, work cross-functionally to design and implement solutions to drive positive results for the organization

Great project management capabilities and highly organized with attention to detail; comfortable working under deadlines and producing key deliverables

Required working knowledge of software applications such as Microsoft Excel, Word, and PowerPoint with exceptional presentation skills.

Availability to travel upon request

We’d love to see:

Experience in the credit reporting, financial services or direct marketing industry

Business process mapping and process data mining experience

Methodologies: Systems Development Lifecycle experience, Rapid Application Development, Case Tools

Understanding of Databases/File Structures: DB2, Oracle, MS Access, SQL

High level understanding of software development methods and Data Manipulation Tools, such as SAS, Ab Initio

Impact You'll Make

Lead and champion our operating model using new technology and applications while delivering high quality results

Build and drive internal continuous improvement culture through innovation, collaboration, and lean thinking while achieving organizational buy-in

Develop and create operations and workflow management processes and procedures while introducing metrics to measure success

Communicate data incidents to business leaders, legal, compliance, and customers/furnishers and introduce processes to mitigate future risk

Use problem solving skills, and knowledge of our applications and processes, to introduce resolutions that limit impact to customers/consumers

Create and formalize proactive strategies to advance data furnisher monitoring and improve our data quality

Support applications deployments, coordinate testing and validation strategies

Identify application deficiencies and/or process gaps; identify and implement solutions in order to meet department goals

Work with product managers and technical leads to determine scope and priorities for product development cycles

Work with QA and analyze data, and test results, to ensure integrity is maintained throughout program lifecycle and ensure market and business needs are satisfied

Interpret and adhere to standard legal, compliance, and business rules during program design and process development

Educate and influence internal partners on best-practice approaches gleaned from current and previous experiences

Improve TransUnion’s competitive position and help drive revenue through development of Data Furnisher monitoring techniques and data onboarding processes

Develop and implement processes & system enhancements to establish and maintain data quality standards

Review current operations and identify opportunities in tools, processes, and talent, to make recommendations towards increased quality and efficiency

Research, evaluate, and determine the right level of automation and implement automation options

Develop and maintain stakeholder relationships in all regions

During the COVID-19 pandemic, TransUnion has several safety protocols in place to protect associates, customers, and visitors. You may be required to be fully vaccinated against COVID-19 as a condition of employment and/or to participate in certain work-related activities. Exemption is available to qualified candidates as a reasonable accommodation.

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