Echo Global Logistics
We move freight from point A to point B anywhere across the globe.
Chicago, IL
Hybrid

Sr Sales Ops AE

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At Echo we are committed to help our Associates grow their career. Apply today and grow with Echo!
Echo Global Logistics is a leading provider of technology-enabled transportation management services. As a third-party logistics provider, we simplify transportation management for our clients and carriers, handling crucial tasks so they can focus on what they do best. From coast to coast, dock to dock, and across all major transportation modes, Echo connects businesses that need to ship their products with carriers who transport goods quickly, securely, and cost-effectively.
Echo is seeking a Sr. Account Executive who can skillfully provide solutions, creatively solve problems, and constantly maintain contact and advocacy for our Managed National Accounts.
As a Sr. Account Executive, you will strive to go above and beyond customer expectations every day. Partnering with your team, along with the Sales department, you will schedule, book, and track each shipment to its completion across all modes of transportation (TL, LTL, Partial, Flatbed, etc.). This includes verifying timely pick-ups and deliveries, resolving issues, and approving invoices with a sense of urgency to any discrepancies.
We trust you to drive efficiency for the overall book of business by analyzing and executing new strategies for increased growth and profitability. You will maintain current operating procedures, updating when necessary, and review past sales activity for historic trends and expectations. In addition, you will be responsible for managing day-to-day relationships with key carriers and developing agreeable resolutions for any problematic carriers.
You:

  • Have 2+years of Customer Service experience
  • Can display a sense of urgency in managing time and accomplishing tasks
  • Are always one step ahead, looking for creative ways to improve old processes
  • Have mastered the ability to build and maintain strong client partnerships
  • Possess the ability to communicate at all levels and with a wide range of personalities
  • Can solve any problem that's thrown your way
  • Are always ready for the next challenge


We:

  • Value collaboration, intellectual honesty, go-getters, positive energy, and we never stop seeking ways to get better
  • Put our customers' needs into everything we do
  • Care about your career development as much as you do
  • Work hard, period
  • Offer competitive compensation and benefits packages, challenging projects, company-wide events, co-workers you willactually likeworking with, and a sense of community you won't find anywhere else


Requirements:

  • BA/BS Degree with high GPA
  • 3+of customer service experience in a business services environmentor 2+ years internal Echooperations experience
  • Strong communication skills, both written and verbal
  • Calm under pressure
  • Superior business acumen
  • Knowledgeable on relevant modes of transportation
  • Team player mentality


What we offer:

  • Competitive compensation package
  • Medical, Dental, Vision, Disability, Life Insurance, and 401K
  • Advancement Potential
  • Fun and energetic work environment
  • Volunteer opportunities


Work environment/physical demands summary:
This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.

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What are Echo Global Logistics Perks + Benefits

Echo Global Logistics Benefits Overview

401k with company matching
Medical insurance through Blue Cross/Blue Shield
Health Savings Account (HSA)
Flexible Spending Account
Parental leave
Paid time off
Commuter benefits
Employee training programs
Volunteer time off
Pet insurance
Peloton discounts
Employee assistance program
Business resource groups
Diversity, equity and inclusion program

Culture
Volunteer in local community
Chase Corporate Challenge, Chicago Cares
Partners with nonprofits
Open door policy
Team based strategic planning
Open office floor plan
Employee resource groups
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Vacation & Time Off Benefits
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Echo has it's own Softball league in the spring/summer!
Fitness stipend
Gympass!
Onsite gym
River North Gym is in the building
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Continuing education available during work hours

Additional Perks + Benefits

Echo employees are a driven group of professionals who keep goods moving, one shipment at a time. We recognize each employee’s entrepreneurial spirit with a suite of benefits that enable employees to bring their best to work. Whether it's running at the gym, connecting with your colleagues at happy hour, or spending time with your family, we want to make sure employees are satisfied with their Echo lifestyle.

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