Career Area:
Digital
Job Description:
The Change Manager for Caterpillar's Mission Critical Systems has primary responsibility for formalizing, reviewing, and maintaining change processes to ensure the consistent execution of the approved Enterprise Change Management Process for their area of representation; and deliver the processes and standards for continued development and support of digital solutions, with a focus on maximizing velocity, quality, and customer, dealer, and enterprise value.
JOB DUTIES:

• Schedules and chairs Change Advisory Board (CAB) meeting.
• Assist in the Change Management Coordination for Emergency / Urgent releases.
• Maintains and develops Change Calendar for production and non-live environments.
• Reviews all Enterprise and relevant changes for impact to Mission Critical Environment.
• Coordinates execution of changes for monthly production release.
• Monitors the health of the process through agreed key performance indicators.
• Communicates to leadership when changes they have approved cause incidents.
• Reviews and approves or denies Pre-Approval requests for standard changes.
• Provide team leadership and oversight to digital operations team
• Validate business requirements for an application or process.
• Validate solution design, including prototyping and configuration for an application or process
• Validate process documentation for the application or process.
• Review and approve test plans as required by new content releases or deployments for an application or process.
• Review and approve end user training materials for an application or process.
• Business escalation point for any conflicts or concerns with the application or process.
• Assist in managing contracts as needed for consulting or external interfaces for the application or process.
• Represent the application or process with other areas of the business who use or integrate with this part of the business.
• Seek input from relevant areas of the business that should have inputs to this application or process.
• Understanding, evaluating and reacting to routine problems or situations with external contacts is also part of this assignment.
• Interaction is within the framework of existing business policies and practices and/or established business relationships.
• Problems and issues usually involve careful interpretation, analysis or diagnosis.
• Identify the nature of a complex or undefined problem and then develop the best solution or application from numerous alternatives.
• Develop well-prepared action plans for the current year and has a clear sense of what needs to be achieved in the year to come.

Basic Qualifications:

• Requires a college or university degree, technical certification or equivalent experience.
• 6+ or more years of experience working in technology or operations.
• Experienced with the use of ServiceNow or similar software (ie Remedy), specifically Incident Management and Change Management
• ITIL Foundational training
• Prior Change Manager experience
• Interpersonal skills to deal with sensitive, emotional or potentially controversial situations.
• Ability to influence behavior change in people (including customers, suppliers, other employees, dealers, etc.) and/or obtain the cooperation and commitment as needed.
• This position should be familiar with project management methodologies as they will participate in multiple projects representing expertise for the application or process.

Top Candidates Will Have:

• Strong planning and communication skills
• Vendor Management experience
• ITIL Certifications beyond Foundational Certification
• PMI / PMP Certification
• Organizational Change Management training

Visa sponsorship available for eligible applicants.
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
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