Strategy Insights & Planning Associate Consultant/Patient Services
ZS is a professional services firm that works side by side with companies to help develop and deliver products that drive customer value and company results. From R&D to portfolio strategy, customer insights, marketing and sales strategy, operations and technology, we leverage our deep industry expertise and leading-edge analytics to create solutions that work in the real world. Our most valuable asset is our people-a fact that's reflected in our values-driven organization in which new perspectives are integral and new ideas are celebrated. ZSers are passionately committed to helping companies and their customers thrive in industries ranging from healthcare and life sciences, to high-tech, financial services, travel and transportation, and beyond.
ZS's Business Consulting group partners with clients to design and deliver solutions to help them tackle a broad range of business challenges. Our teams work on multiple projects simultaneously, leveraging advanced data analytics and problem-solving techniques. Our recommendations and solutions are based on rigorous research and analysis underpinned by deep expertise and thought leadership.
STRATEGY INSIGHTS & PLANNING ASSOCIATE CONSULTANT / Patient Support Program/Hub Services Operations
We are currently seeking applicants for a Strategy Insights & Planning Associate Consultant (SIPAC) to join our Digital Connected Health practice with a focus on optimizing and orchestrating patient support programs. The person in this role will be responsible for working with Principals, Associate Principals and Managers to build our solutions for Patient Experience Optimization within patient marketing and support services.
Responsibilities:
- Define and design use cases and requirements for patient support program transactions and processes;
- Working with internal teams and clients, identify areas for optimization and define innovation solutions;
- Help clients adapt their patient services to optimize and orchestrate patient support programs;
- Works with clients to establish strategic opportunity, operational standards, policies and procedures for hub services operations to leverage next best action/service;
- Analyzes program-specific performance data. Works with clients to establish & implement plans to achieve strategic goals & key program success indicators;
- Strategically assess patient suport programs and operational processes to identify areas for improvement including automation and infusing analytics into processes;
- Understands the nuances of PSP programs and leveraging the data available to determine what a patient needs within the ecosystem and how to support these needs;
- Understands the regulatory and compliance aspects of patient support programs;
- Maintains awareness of developments in the pharmaceutical, insurance and call center industry;
- Understands the evolving payer environment as well as industry standards;
- Helps clients to select adn mangae vendor relationships and contracts for programs within the portfolio;
- Develop client relationships and serve as key point of contact on aspects of projects;
- Provide client and ZS teams project status updates;
- Create project deliverables and implement solutions;
- Advance problem solving skills and improve ZS's capabilities;
- Guide and mentor Associates on teams.
Qualifications:
- Bachelor's or master's degree required in any discipline with strong academic performance in analytic and quantitative coursework (business, economics, marketing, psychology, physical or life sciences, engineering, applied mathematics, statistics or relevant fields);
- 2-4 years of relevant post-collegiate work experience within Hub Services Operations functions either for consultancy or pharmaceutical manufacturer;
- A strong passion for developing the future of how patients are supported, elevating the gold standard for patient services;
- Knowledge of the functional process for PSP operations and how Hub Services programs are built within pharmaceutical organizations;
- Knowledge of the functional aspects of the technology enabling the processes within the PSP functions and how they work together;
- High motivation, good work ethic, maturity and personal initiative;
- Strong oral and written communication skills;
- Empathy, adaptability and high personal impact;
- Close attention to detail, with a quality-focused mindset;
- Self-discipline for planning and organizing tasks;
- Aptitude for, and enjoyment of, team leadership.
ZS is a global consulting firm. Fluency in English is required; additional fluency in at least one European or Asian language is desirable.
Candidates must possess work authorization for their intended country of employment. An on-line application is required to be considered.
ZS offers a competitive compensation package with salary and bonus incentives, complete medical/dental/life insurance programs and retirement savings benefits. We are an Equal Opportunity Employer.
ZS is committed to providing and maintaining a safe workplace. You are required to have received or be willing to receive the COVID-19 vaccination by date of hire to be considered. Proof of vaccination will be required. Religious/medical exemptions can be requested on a limited basis upon hire.
NO AGENCY CALLS, PLEASE.