Corporate Renewals Manager
As a member of our growing Renewals team, you will be instrumental in building, defining, and owning a scaled renewals model that is built upon repeatable processes and adds human touch when it matters.
The Renewals team is an integral part of Asana's success partnering with customers and internal stakeholders such as Account Executives, Customer Success Managers & Finance to ensure Asana customers continue to see value and benefit from their Asana investment. Your primary focus will be managing client renewals to maximize retention, identify expansion opportunities, and driving a high degree of customer satisfaction. As a renewals manager on our Corporate team working with mid-market customers, you will also work to build out processes to enable engagement with a large customer base.
What you'll achieve:
- Own, drive, and lead the renewals process in collaboration with the account team to preserve and improve customer contracts and relationships
- Actively engage with key decision makers to identify customer requirements and uncover roadblocks to ensure on-time commitments
- Negotiate and execute renewal contracts that align to customer goals (in partnership with Finance and Legal)
- Identify at-risk customers and develop prescriptive plays that would mitigate against this potential churn
- Communicate risk clearly and take the lead in developing resolution strategies, escalating wherever appropriate
- Discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth
- Maintain and report an accurate rolling 90-day forecast of renewals
- Assist with enhancing and improving systems and processes to increase efficiencies
About you:
- 3-5 years of experience in SaaS renewals management / sales
- Experience with mid-market/SMB renewals a plus
- Experience partnering with other Sales Managers/CS Leaders to achieve common goals
- Shown discovery, negotiation and closing skills
- Ability to connect the dots organizationally and influence stakeholders from various roles, levels, and profiles to drive collaboration and program excellence
- Approaches work with empathy and a creative, problem-solving mindset
- Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment
- Flexible mindset approach
- Proficiency with Salesforce
About us
Asana enables millions of teams around the world to achieve their goals together, from small projects to strategic initiatives. For the past 5 years, we've been named a top workplace by Fortune, Great Place to Work, Fast Company, Glassdoor, and Built In for our inclusive culture that drives business results. After spending more than two years physically distanced, we're safely and mindfully returning to in-person collaboration, adding more flexibility to our office-centric hybrid culture. With offices all over the world, we are always looking for curious, collaborative, and mission-driven people to help us enable the world’s teams to work together effortlessly.
