Complex Claims Supervisor
The world has changed. Why hasn’t insurance?
Kin’s mission is to reimagine home insurance For Every New Normal. While other insurers struggle to handle a fast-changing world, Kin is built for the future and is prepared to meet its challenges head on while helping our customers do the same.
Kin is proud to be one of BuiltIn Chicago’s 2021 and 2022 Best Mid Sized Companies to work for, and Forbes 2021 Best Startup Employers in North America. Simply put, our people are what make us great, and we need forward-thinking, inspired game-changers like you to join us in our mission.
So, what’s the role?
We are looking for a dedicated Supervisor in claims. As a Claims Supervisor, you will be responsible for the quality, efficiency and productivity of your respective team. You will hire, plan, schedule, and administer resources that are required to meet/exceed service and support expectations. This is a critical role for us and our team is passionate about delivering outstanding support, and we need your help to continue to meet our customers' home insurance needs.
A day in the life could include:
- Work with other leadership staff to develop strategies to provide the best service to our external and internal customers
- Facilitate coaching and mentoring sessions with employees regarding adherence, feedback, opportunities for improvement and enhancing job knowledge.
- Maintain accurate employee records, vacations, absences, and personal time and be timely in addressing an employee’s lack of adherence
- Handling calls and customer escalations, removing roadblocks, collaborating with others and working issues
- Ensure accurate and timely reporting of individual and team metrics
- Responsible for reviewing data to understand current state and proactively plan for short and long term changes.
- Identify training needs to meet job standards, goals and company policies and procedures.
- Preparing and maintaining documentation and job aids.
- Assist with training on claim investigation, evaluation and settlement techniques.
- Analyze coverage, policy interpretation, and give direction.
- Investigate problems, develop alternatives and build a consensus for the solution to the problem, implement the solution, and monitor
- Holding team accountable for quality of claim file
I’ve got the skills… but do I have the necessary ones?
- Minimum of 3-4 years claims Property claims leadership experience
- Experience handling Pre-litigation claims
- Proficient in Excel/Google Spreadsheets
- Ability to lead and empower a hard-working team
- Self-motivation, well organized, and capability to prioritize multiple tasks
- Ability to work in a fast-paced environment with limited structure
- Strong written and verbal communication
- Ability to accept and promote organizational change
Oh, and don’t worry, we’ve got you covered!
- Medical, Dental and Vision Insurance (including 100% employer-paid plans)
- Flexible PTO policy
- Very generous equity options and 401K
- Parental Leave
- Continuing education and professional development
- Disability and Life Insurance
- The excitement of joining a high-growth Insurtech company and seeing your work make an impact
In an industry that hasn't budged in more than 100 years, our technology transforms the user experience, cuts inefficiencies that waste billions of consumer dollars, and customizes coverage homeowners want. We believe insurance was always meant to be a digital product – we’re making that a reality.
Our approach to the industry makes us unique, and the people at Kin help us excel. We’re a team of problem solvers, collaborators, builders, and dreamers who are passionate about creating positive change in the lives of our customers and in our industry. Kin is more than just our name – it’s how we treat each other. That’s one of the many reasons we’ve been recognized as a great place to work by Built In, Forbes, and Fast Company.
EEOC Statement
Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We don't just accept difference – we honor it, nurture it, and celebrate it. We don’t discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Kin encourages applications from all backgrounds, communities and industries, and are committed to having a team that is made up of diverse skills, experiences and abilities.