Smokeball helps law firms bill more without their clients paying more.
Intriguing right?
Why Small Law?
Small law firms are the heart of local communities. If someone is working with a lawyer, chances are, they are going through one of the most important or stressful events in their lifetime. Small law firms help us deal with difficult family issues, with exciting life opportunities like starting a business or buying a first home, and are there to help us navigate the complexities of the legal world. Small law firms are here for us, and Smokeball is here for them.
Top 3 Highlights about Smokeball

1. Culture is sacred. As a top 100 'Best Places to Work' winner in 2019, 2020, and 2021, we believe company culture is the single most important ingredient to our success. At the end of the day, it is all about our people.
2. The best product in LegalTech. We think deeply about the challenges small law firms face. We do not bother with delivering a "faster horse". We drive innovations that truly enhance the lives and businesses of our clients.
3. Growth. Claim your seat on the rocket ship! Smokeball had its best year ever and we are headed to new heights in 2021 and beyond!

Not sure about the LegalTech industry? Well read this...
LegalTech is the booming industry centered around building software solutions that change the way legal services are delivered. Gone are the days when law firms could refuse to leverage digital technology; traditional methods and work processes are a thing of the past.
There have been record amounts of funding poured into the industry in recent years. It is estimated to be worth around $15bn and is growing every year. Investors realize the long-term value that LegalTech companies like Smokeball can deliver in this evolving market.
Smokeball can wholly transform the way legal professionals work and how attorneys run their businesses. Law firms cannot neglect technology, and Smokeball is leading the digital transformation of an entire sector of this industry.
The role...
We are seeking an experienced Customer Success professional to join our Account Management team in a dynamic relationship building, client facing role. You will be responsible for nurturing relationships with existing clients and driving their continued adoption of Smokeball, as well as generating revenue through the renewals process. A customer centric mindset is critical to the success of this role, along with being a contributing and uplifting team member to your colleagues on the account management team.
Your responsibilities in a nutshell:

• Monitoring the health of your clients, looking for ways to increase both their usage of Smokeball and the value of Smokeball to their firm

• Strategizing with key users on how to best utilize Smokeball to accomplish specific goals
• Responding to client inquiries and directing them to the resources they need
• Negotiating renewals with a focus on selling long-term contract options
• When it's safe, travelling to meet clients in person and show them some TLC

About your New Team...
Your Manager:
Alex Borosage: Hi, I'm Alex! As the Director of Account Management, I look after the Account Management team. The BEST part about working at Smokeball is the amazing team of people I get to spend time with every day. They are a dedicated bunch who act as a coach to their clients to help them see the tremendous value in our software but also in themselves and the limitless potential for their law firm. Outside of work, my favorite thing to do is spend time with my wonderful wife and two young kiddos. I also love DIY projects, since I love to figure out how things work, whether it's installing a ceiling fan, or better understanding a client's journey with Smokeball. If you want to learn a little about home improvement, and a lot about how to elevate the client experience - I am your guy.
Your Teammates:
JD Cepla: Hi, my name is JD Cepla and I've been at Smokeball for over 2 years! After spending a year and a half on the Business Development side, I made the switch to the Account Management team to be more involved with our clients on a day-to-day basis. To me, the best part about working at Smokeball is simple - it's the people your surrounded by. Everyone at Smokeball not only goes above and beyond for our clients, but we do the same for each other. When I'm not working, I like to spend my time away from the computer screen. You'll find me outdoors hiking, catching a Chicago sports game, or (my real passion) trying new recipes on my smoker! Currently I'm working to perfect my brisket!
Norell Albanis: Even though I've only been with Smokeball for six months, I already feel like part of the Smokeball family. The people are so welcoming and collaborative. I work with the most amazing team! As someone who used to run her own law practice, it means a lot to me to see how everyone here goes above and beyond to help clients. I personally love working with clients to make their lives easier and help their practices thrive! When I'm not working, you'll find me spending time with my two young sons, enjoying the beautiful Florida weather. We especially love paddleboarding! I also enjoy testing out recipes and trying new restaurants..
What you Bring...

• Up to 3 years of experience in Customer Success and/or Account Management roles in a SaaS/LegalTech organization OR Business Development within in a law firm

• Proven ability to consistently hit revenue numbers
• Strong negotiation skills and the ability to own challenging conversations
• Genuine desire to interact and connect with clients
• Excellent written and verbal communication skills, both internal and external
• Knowledge of law firms and the legal world a huge plus

• Experience using Salesforce and ChurnZero preferred
• Strong business acumen skills (time management, organization, negotiation)

What is in it for you...

• Culture: Crain's 2021, 2020, & 2019 Best Workplaces, Inc. Magazine's 2018 Best Workplaces
• Work-Life Balance: 20 vacation days, 6 sick days, 10 paid holidays, birthday off, volunteer time
• Benefits:Flexible working arrangements including remote options, 401(k) match, monthly wellness stipend, generous parental leave
• Massages: Free monthly massages provided by a licensed massage therapist (in non-COVID times)

• Kitchens: Stocked with breakfast items, snacks, and beverages
• Fun Events: Virtual game nights, in-person happy hours, family-friendly events, and so much more
• Office Games: Ping-pong, billiards, pinball, board games, video games, etc.
• Transit:We're located in the heart of downtown Chicago, in walking distance from all major modes of transportation

Core Values...
At Smokeball, we believe that creating and fostering a great culture is just as important as providing a great product. We don't have Core Values for show, we live and breathe them every day.

• Caring is not optional
• Make it happen

• Deliver legendary service
• Innovate for the client, not the press release
• Be frank
• Keep listening, keep learning

These values inform every strategic decision we make and guide our behavior with every person we meet. When we are bringing new team members into the Smokeball Family, we look for compassion, drive, keen judgement, varied perspectives, and no egos.
Diversity, Equity, & Inclusion at Smokeball...
At Smokeball, we believe that "caring is not optional." We respect everyone, no matter who they are, what they look like, who they love, where they come from, how they identify, what they believe in, what abilities they have, or what they are trying to overcome. Smokeball is committed to utilizing community partnerships, education, events, and hiring to create a diverse, equitable, and inclusive environment for everyone we interact with.
* Smokeball is an equal opportunity employer and committed to providing an open, welcoming environment for everyone.