Fulfillment Technology Analyst
At HelloFresh, we want to change the way people eat forever by offering our customers high quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 16 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: GreenChef, EveryPlate, Chef's Plate, Factor, and Youfoodz.
LOCATION:
Bolingbrook, IL Facility
Job Description:
Reporting to our corporate fulfillment technology team, this new position will support our expansion into a new network fulfillment center in Bolingbrook, IL and the implementation and ongoing maintenance of our strategic warehouse management system (HighJump ONE) platform.
You Will...
- Support all areas of HelloFresh's warehouse management system (WMS) application [High Jump ONE Platform] for the Bolingbrook, IL facility including:
- acting as super user and level one support for the warehouse end-user community in supporting any technical or functional issues
- managing system configuration based on operations team direction
- facilitating end user training where needed and assisting in System Standard Operating Procedure (SOP) documentation
- overseeing user menu profile and security setup for the application based on operations functional roles
- participating in requirements definition and technical design of any HelloFresh driven product enhancements to the application with either the vendor or our consulting partners
- Coordinating and executing any required testing activities in support of the application with fellow colleagues based in other geographies
- Working with other fulfillment technology colleagues in trouble shooting or managing changes to WMS integrations to other platforms
- Represent Fulfillment Tech team area as needed with any cross functional initiatives and working with colleagues in operations, automation, procurement, or upstream enterprise technology
- Understand all available fulfillment technology team reporting tools and create reports that enable improved operation visibility and performance
- Help maintain the deployment, support and service coordination for associated hardware devices like RF scanners, tablets and workstations
- Coordinate with a regional infrastructure manager to help support local network services as needed
You Have...
- Undergraduate degree or equivalent experience: Supply Chain Management, Computer Science, Management Information Systems, or Engineering Degree preferred
- 3+ years of experience supporting a WMS in an RF based distribution, manufacturing, or e-com fulfillment environment, any direct experience with HighJump ONE WMS a plus
- Proficiency in SQL, as well as working in spreadsheet tools (Google sheets, Excel)
- Experience gathering data and creating custom reports
- Individual work hours flexibility and reliability to cover scheduled shifts that support 24/7 production operations
- Willingness to travel to different HelloFresh facilities on occasion in support of projects or platform rollouts or to collaborate with peers.
You’ll get…
- Competitive Salary & 401k company match that vests immediately upon participation
- Generous parental leave of 16 weeks & PTO policy, as well as paid holidays off
- $0 monthly premium and other flexible health plans
- Amazing discounts, including up to 75% off HelloFresh subscription
- Flexible shift scheduling & advancement opportunities
- Emergency child and adult care services
- Collaborative, dynamic work environment within a fast-paced, mission-driven company
We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to deliver on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner to our customers’ homes. Our culture attracts top talent with shared values and forms the foundation for a great place to work!
At HelloFresh, we embrace diversity and inclusion. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived. As part of the Company’s commitment to equal employment opportunity, we provide reasonable accommodations, up to the point of undue hardship, to candidates at any stage, including to individuals with disabilities.
To learn more about what it's like working inside HelloFresh, follow us on Instagram and LinkedIn