This podcast was originally published on Synap Software Lab's blog: http://journeys.getsynap.com/
Show notes
There’s more to building a successful business and customer relationships than just meeting basic expectations and in turn, hoping your clients pay their bills. At a fundamental level, you need to be able to deliver real value to your customers through a customer-centric approach.
As a FinTech specialist with myriad companies under her belt, Deborah Hill knows a thing or two about driving revenue, while at the same time building successful customer relationships. So, how does she recommend doing that? Read on:
- It's not enough to just satisfy your customers' basic expectations – you need to delight them!
- Your entire team, from senior-level employees to customer reps on the front-lines, should have a say in how and when it's appropriate to bill clients.
- Provide your customers ample opportunity to meet and interact with each other – it is incredibly beneficial for your product and company development.
- For some, there is a temptation to work with any client, despite being the wrong fit. But, it's okay to walk away from someone!
Want to benchmark your own business? Take a look at the Professional services maturity benchmark report. And, for all you trekkies out there-this is the episode Deborah references at 14:32. Finally, want to learn how to quit a customer? Here’s the Freaknomics podcast that Jeremie mentions.
Connect with Deb
LinkedIn: https://www.linkedin.com/in/deborahill
Twitter: @debhill32
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