Zendesk is one of the best help desk platforms available for managing customer issues, but it’s not a complete picture of your team’s interactions with your customers. At many organizations, customer conversations happen outside of Zendesk - often in email. It’s too bad because those conversations and customer history end up locked in one person’s inbox.
That’s why we’re thrilled to announce Synap’s new integration with Zendesk.
Synap now connects to your team’s Gmail and Zendesk accounts to automatically display one unified view of your customer communications. You can see Zendesk tickets along with emails to customers from you and your teammates, all in one organized feed. It's a new approach to customer relationship management.
Bringing Zendesk and Gmail together is going to save a bunch of time for Synap users, and enable them to provide their customers with a better support experience.
When you have your team’s emails and support tickets in one place, lots of good things can happen:
- Managers, teammates, and other stakeholders can join a conversation in mid-flight, without requiring a customer or teammate to re-explain a complex issue.
- Customer reps can easily cover for teammates who aren’t available, confidently jumping into a conversation where their teammates left off.
- Everyone can easily find contracts and other important documents that were sent as email attachments.
No software development required
We know it’s tough for customer facing teams to get software development resources. Internal engineering teams are busy focusing on their own products, and consultants can be expensive and have long delivery times. That’s why we made sure that the Zendesk integration in Synap doesn’t require any coding or development. Just sign in to your Gmail and Zendesk accounts, and Synap takes care of the rest.
Join the fun
Synap is currently in private beta, but we’re prioritizing access for teams that useZendesk to manage their customer support tickets. Do you find yourself reading support tickets that reference an email conversation that you weren’t copied on? Maybe you get email requests to help resolve customer issues, but you don’t have a login to Zendesk to see the full ticket history.
Synap would love to help - sign up for our beta list to get started!
