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Applied Systems
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Cloud • Insurance • Payments • Software • Business Intelligence • App development • Big Data Analytics
Support project leadership on client engagements by gathering requirements, creating tasks, tracking budgets and status, facilitating client communication, maintaining documentation, and learning end-to-end project management alongside a senior PM to eventually lead projects.
Cloud • Insurance • Payments • Software • Business Intelligence • App development • Big Data Analytics
Handle inbound marketing-qualified leads, qualify prospects via structured discovery, nurture early-stage pipeline, execute outbound outreach, document activity in CRM, and hand off qualified opportunities to sales while capturing prospect insights to improve messaging and processes.
Cloud • Insurance • Payments • Software • Business Intelligence • App development • Big Data Analytics
Lead and develop a team of Services Advisors to scope training, consulting, and technical engagements. Improve scoping accuracy and efficiency using AI and automation, present scopes to customers, partner with Sales and Integration Services, manage opportunity pipelines, and deliver client-focused solutions that drive services revenue and operational improvements.
Cloud • Insurance • Payments • Software • Business Intelligence • App development • Big Data Analytics
Partner with CX and cross-functional teams to build and maintain reporting infrastructure and dashboards, analyze support and operational metrics (CSAT, FCR, TTR, case trends), identify improvement opportunities, project-manage analytical initiatives, inform capacity and staffing planning, present actionable insights to leadership, and document reporting changes for smooth rollouts.
Cloud • Insurance • Payments • Software • Business Intelligence • App development • Big Data Analytics
Contribute to modernization and technical-debt reduction efforts, implement and test features, participate in code reviews, follow CI/CD and Agile practices, and collaborate with senior engineers while learning cloud and security practices.
Cloud • Insurance • Payments • Software • Business Intelligence • App development • Big Data Analytics
Develop, test, and deliver in-app Pendo content (guides, tooltips, announcements, surveys) to drive product adoption. Serve as Pendo SME, use analytics to optimize content, customize guides with JavaScript, train teams and partners, and collaborate cross-functionally to ensure accurate, on-brand in-product help and continuous improvement.
Cloud • Insurance • Payments • Software • Business Intelligence • App development • Big Data Analytics
The Manager of Customer Support will lead the team, manage escalated cases, drive operational excellence, and coach team members to improve customer outcomes.
Cloud • Insurance • Payments • Software • Business Intelligence • App development • Big Data Analytics
Manage customer implementation projects end-to-end: plan and adapt deployments, lead setup/configuration and troubleshooting, serve as primary customer point of contact, build trust-based relationships, translate technical details for customers, act as product SME and coordinate cross-functional handoffs.
Cloud • Insurance • Payments • Software • Business Intelligence • App development • Big Data Analytics
Lead complex, customer-facing software implementation projects end-to-end. Act as trusted advisor, manage cross-functional teams, timelines, budgets, risks, and escalations. Drive executive communication, leverage AI-enabled tools and data insights to improve delivery efficiency and customer outcomes, and partner with Consulting, Product, Development, Support, Sales, and Customer Success to ensure predictable, high-quality project results.
Cloud • Insurance • Payments • Software • Business Intelligence • App development • Big Data Analytics
Serve as the technical lead for the Service Desk, resolving complex L2 incidents, mentoring junior technicians, driving problem management and process improvements, managing the knowledge base, analyzing ticket trends and reporting, coordinating with L2/L3 teams, performing on-call rotations, and providing dedicated onsite executive IT support and vendor coordination for the Chicago office.
Cloud • Insurance • Payments • Software • Business Intelligence • App development • Big Data Analytics
Lead product marketing for the agency segment, owning positioning, GTM, launches, competitive intelligence, and performance metrics. Manage and grow a PMM team, partner with Product, Sales, and Field Marketing to drive adoption and revenue, and champion AI-forward tooling and data-driven GTM across the Applied Epic and EZLynx portfolio.
Cloud • Insurance • Payments • Software • Business Intelligence • App development • Big Data Analytics
Manage a defined territory to meet sales quotas by engaging existing customers on legacy platforms, prospecting, conducting consultative demos with solution consultants, negotiating and closing deals, maintaining CRM and forecasts, and driving pipeline growth through outreach and marketing activities.
Cloud • Insurance • Payments • Software • Business Intelligence • App development • Big Data Analytics
Lead and develop a team delivering data conversion for customer implementations. Drive adoption of AI and automation, manage complex/at-risk migrations, track KPIs, and improve processes through experimentation and transformation.
Cloud • Insurance • Payments • Software • Business Intelligence • App development • Big Data Analytics
Lead development and administration of compensation frameworks, manage the annual compensation planning cycle, perform market benchmarking and pay equity analyses, administer equity programs, own compensation system administration and automation, support international pay benchmarking (including India), translate findings into cost/benefit recommendations, ensure compliance with compensation laws, and mentor junior team members and HR partners.
Cloud • Insurance • Payments • Software • Business Intelligence • App development • Big Data Analytics
As AI Enablement Services Lead, you will design AI solutions for operational tasks, automation of delivery processes, and enhance team capabilities in utilizing AI effectively.
Cloud • Insurance • Payments • Software • Business Intelligence • App development • Big Data Analytics
Lead and develop a carrier-focused Solution Consulting team supporting pre-sales for Ivans, Cytora and Applied. Coach consultants, run discovery sessions, deliver demos and POCs, guide API and data integration efforts, partner with sales/product teams, support RFPs and hand-offs, and engage on strategic carrier accounts. Up to 50% travel.
Cloud • Insurance • Payments • Software • Business Intelligence • App development • Big Data Analytics
Support daily administration, configuration, and optimization of the Salesforce platform. Translate business requirements into scalable declarative solutions, maintain data quality and security settings, triage support tickets, document processes, and collaborate with senior team members on platform improvements.
Cloud • Insurance • Payments • Software • Business Intelligence • App development • Big Data Analytics
Design, deploy, and maintain cloud and edge security across AWS/GCP/Azure including Cloudflare WAF and SASE. Implement zero-trust access, CSPM, IaC security, threat modeling, incident runbooks, detection tuning, and mentor junior engineers while participating in on-call rotation.
Cloud • Insurance • Payments • Software • Business Intelligence • App development • Big Data Analytics
Partner with Go-to-Market leaders to lead full-cycle recruiting for Sales and related GTM roles. Build sourcing strategies and pipelines, design structured interviews, use recruiting metrics to track progress, coach hiring teams, and collaborate with cross-functional partners to deliver inclusive hiring and successful onboarding.
Cloud • Insurance • Payments • Software • Business Intelligence • App development • Big Data Analytics
The Sales Consultant will expand market presence among P&C carriers and MGAs by generating leads and closing sales, while engaging in consultative selling to address client needs.
