Jobs at Braze

Own sales operations for Global Account Management and AI Sales, including territory, quota, capacity, forecasting, process scaling, reporting, data quality, and AI-driven workflow improvement. Partner with sales, finance, business systems, and AI teams to build scalable processes, dashboards, models, and operational strategies supporting global B2B SaaS growth.

Drives customer adoption of BrazeAI by leading workshops, diagnostics, and 2–6 week accelerators. Identifies and prioritizes AI use cases, guides customers from ideation through agent launches, resolves technical and organizational barriers, documents best practices, and advises on ROI. The role builds trusted relationships with technical and marketing stakeholders, provides AI thought leadership, collaborates cross-functionally, and supports the AMER region from New York with travel up to 25%.

Build and scale Braze's core data object systems, including high-scale ingestion pipelines and backend infrastructure. Develop full-stack features, optimize system performance and costs, and lead complex engineering initiatives. Collaborate in an agile team, apply strong software design and algorithms knowledge, and use AI-assisted tools across product delivery. The role requires technical leadership, communication, organizational skills, and experience building software at scale.

Lead technical architecture and large, cross-team software initiatives for Braze’s messaging orchestration platform. Build foundational backend systems, scalable web interfaces, frameworks, and platform services using Ruby on Rails, TypeScript, and React. Mentor engineers, improve reliability and observability, support evolving messaging channels, and deliver hands-on code for complex, high-impact projects.

Lead the Messaging Experience engineering team responsible for Braze’s Canvas and Campaign workflows. Set engineering direction, own a multi-year roadmap, improve front-end quality and delivery speed, develop engineers and technical leads, hire team members, and partner with Product and Design to deliver polished, customer-focused web applications.

Own relationships with assigned venture capital firms, expanding Braze’s credibility across investment, platform, talent, and community teams. Build recurring operating cadences, joint initiatives, and portfolio enablement programs such as workshops and founder sessions. Partner with sales teams to generate qualified pipeline and new business, while managing forecasting, portfolio tracking, and program feedback. The role requires deep VC partnership experience, strong execution, relationship-building skills, and the ability to communicate with executives, founders, and technical stakeholders.

Serve as a technical advisor during the sales process, demonstrating Braze capabilities, positioning BrazeAI products, and translating technology into customer value. Partner with sales, marketing, security, and product teams while supporting prospective customers across the Americas. The role requires strong communication, storytelling, product expertise, curiosity about technology, experience with presales consulting or sales engineering, and knowledge of at least two relevant technical or marketing domains.

Lead Braze’s Financial Services industry marketing strategy, positioning, go-to-market plans, thought leadership, and sales enablement. Develop industry narratives, assets, customer evidence, partner stories, and product use cases for banking, insurance, wealth management, and FinTech audiences. Serve as a financial services subject-matter expert, represent Braze at industry events, advise cross-functional teams, and use AI-powered marketing tools to improve productivity and personalization.

Own and improve CX Services operational processes, lead cross-functional improvement programs, develop data-driven reporting, and translate business needs into scalable Salesforce and technology solutions. Partner with business systems, engineering, program management, and enablement teams to drive process adoption, AI-enabled efficiency, change management, and operational excellence across Expert and Partner Services.

Own the full SaaS sales cycle for Braze’s Scale Retail team, from prospecting and pipeline generation through closing new business. Build consultative relationships with marketing, product, and technical executives; uncover business needs; position differentiated value; and guide buyers through complex investments. The role requires data-driven selling, persistent outreach, stakeholder influence, and adaptability in a fast-growth environment. Experience selling technically integrated SaaS solutions is required, with retail, e-commerce, CRM, analytics, or marketing automation experience preferred.

Leads Braze’s Retail and Consumer Goods marketing strategy, industry narrative, positioning, go-to-market programs, product launches, sales enablement, competitive plays, customer proof, and partner initiatives. The role partners with Sales, Product, Customer Success, Demand Generation, Events, Content, and Partnerships to increase retail win rates, pipeline, bookings, deal size, and adoption. It requires deep retail expertise, executive storytelling, AI fluency, and the ability to create scalable marketing programs.

Develop customer-facing ROI analyses, business cases, growth frameworks, and thought-leadership content across the contract lifecycle. Use AI and internal enablement tools to scale value consulting for Sales and Customer Success. Analyze data and industry research, present insights to senior executives, and collaborate with Sales, Marketing, Customer Success, and Business Intelligence on go-to-market strategies.

Leads and scales Braze’s SMB SaaS sales organization by owning revenue strategy, pipeline generation, forecasting, sales productivity, hiring, coaching, and performance management. Builds repeatable inbound, outbound, partner-led, and sales-assisted motions while developing relationships with venture capital firms, agencies, consultants, system integrators, and technology partners. Partners cross-functionally with Marketing, Customer Success, Product, Finance, and Sales Operations to improve demand generation, customer adoption, and predictable growth.

Administer and scale Braze’s Gainsight platform for Customer Experience teams. Configure health models, CTAs, playbooks, success plans, workflows, AI features, dashboards, data integrations, permissions, and reporting. Troubleshoot Salesforce and Snowflake data synchronization, maintain governance and documentation, support security reviews, manage releases, and lead QA, UAT, support, and hypercare in partnership with CX, operations, data, security, and technical teams.

Own cross-functional partnership programs from planning through delivery, maintaining visibility into workstreams, dependencies, risks, and ownership. Coordinate flagship events, operating rhythms, business reviews, communications, planning, and organizational initiatives. Facilitate senior stakeholder meetings, track actions, prepare executive updates, and build repeatable processes while driving execution without formal authority.

Own strategic relationships with major enterprise customers, driving adoption, renewals, retention, expansion, and advocacy. Serve as a trusted advisor, develop success plans, provide strategic guidance, coordinate internal support teams, manage escalations, and synthesize product feedback. Mentor junior Customer Success Managers and temporarily assist with at-risk or high-opportunity accounts. The role involves complex international accounts, senior stakeholders, onsite customer engagement, and possible international travel.

Own strategic enterprise customer accounts, driving adoption, renewals, retention, expansion, advocacy, and measurable business value. Serve as a trusted advisor, coordinate internal support teams, manage escalations, provide strategic marketing guidance, and synthesize product feedback. Mentor junior customer success colleagues and temporarily support at-risk or high-opportunity accounts. The role involves complex international SaaS accounts, senior stakeholder engagement, occasional customer-site work, and possible international travel.

Manage full-cycle technical recruiting for Product, Design, and Engineering teams. Develop data-driven sourcing and recruitment strategies, partner with hiring managers and executive leadership, improve talent acquisition processes, maintain an excellent candidate experience, support hiring spikes, and mentor junior recruiters.

Lead the design, development, rollout, and operation of Decisioning Studio integrations and distributed data pipelines. Build fault-tolerant ingestion and activation systems supporting batch, files, APIs, streaming, arbitrary schemas, multi-region deployment, compliance, and high-volume enterprise data. Own production reliability, observability, incident response, architecture decisions, and technical direction while collaborating with data science and product teams and mentoring engineers.

Owns partner sales strategy and execution across an AMER territory. Builds account and partner mappings, activates delivery, technology, and marketplace partners on opportunities, supports customer retention, leads joint business planning, develops executive relationships, coaches account executives, identifies ecosystem gaps, and mentors regional partner sales managers. The role drives revenue through partner-engaged deals and influences sales leadership without direct authority.