Jobs at Braze

Manage enterprise customer relationships, serving as a trusted advisor and primary contact. Drive renewals, retention, product adoption, advocacy, and expansion through success plans, strategic guidance, training, usage analysis, and executive business reviews. Coordinate with Account Executives, onboarding, support, industry solutions, and deliverability teams. Gather customer feedback, identify account risks and opportunities, and help sophisticated clients maximize the Braze platform.

Build, maintain, and evolve Braze Currents, a Kafka-based data export and streaming system processing tens of billions of messages daily. Lead projects from concept through production, improve high-scale distributed systems, collaborate across teams, mentor engineers, and address challenges involving Kafka, microservices, and full-stack development.

Build and maintain highly scalable email infrastructure delivering billions of personalized emails monthly. Develop features, REST APIs, preference-management pages, reporting systems, and dashboards. Improve performance and resilience, architect critical components, and provide technical guidance. Collaborate with engineers on design, implementation, and agile delivery while supporting large-scale systems.

Owns complex email infrastructure and onboarding operations, including IP pool strategy, capacity planning, technical escalations, deliverability optimization, and workflow improvements. The role establishes scalable processes, compliance guidelines, metrics, tooling enhancements, and automation opportunities while partnering cross-functionally with Product, Engineering, Sales, Success, and Deliverability teams. It also involves mentoring junior staff and driving operational excellence across a growing email services organization.

Leads and coaches the Financial Services BDR team, driving outbound pipeline growth and quota attainment. Responsibilities include hiring and onboarding, performance coaching, prospecting strategy, forecasting, reporting, resource development, cross-functional alignment, and performance management. The manager owns operational excellence, team morale, succession planning, and continuous improvement while partnering with Sales, Marketing, Partnerships, and Solutions Consulting.

Lead a North American team of enterprise account managers responsible for SaaS upsells, cross-sells, AI sales, adoption, and customer expansion. Recruit, retain, and develop quota-carrying sellers; establish growth processes; identify install-base opportunities; coordinate with sales, marketing, customer success, legal, and operations; and participate in customer engagements and negotiations.

Partners with CIO leadership to develop technology budgets, forecasts, long-range plans, and financial models. Tracks cloud, infrastructure, AI, licensing, vendor, and operational costs; supports monthly close; analyzes variances and trends; and presents insights to finance and technology stakeholders. The role also evaluates technology investments, supports strategic planning and cost optimization, and translates business requirements into investment roadmaps.

Manage and expand emerging enterprise customer relationships for Braze’s SaaS platform. Partner with Account Executives, Renewals Managers, Customer Success, and internal teams to identify, develop, and close cross-sell and upsell opportunities up to $75,000. Analyze product usage, drive feature adoption, achieve quarterly upsell and renewal targets, present value propositions to executives, and occasionally travel for onsite customer engagements.

Own the ML platform powering production training pipelines, model serving, deployment, orchestration, observability, and multi-region scaling. Drive major infrastructure initiatives, improve reliability and cost efficiency, lead incident response, collaborate across teams, and set the technical vision for ML operations. The role is hands-on, requiring production distributed-systems expertise, Kubernetes and cloud infrastructure knowledge, technical leadership, mentoring, and strong communication.

Lead the roadmap and commercial outcomes for Braze’s Content Cards and Banners products. Drive customer adoption, faster content creation, AI-assisted authoring, API capabilities, integrations, performance, reliability, and observability at massive scale. Partner with engineering, design, SDK, sales, support, and enterprise customers while defining product strategy, measuring usage, and making technical and investment tradeoffs.

Build and scale backend-focused, full-stack web applications for Braze’s Cloud Data Ingestion and Data Transformation platforms. Drive architectural decisions and technical strategy while delivering end-to-end features. Work with high-volume data, asynchronous processing, ETL pipelines, and distributed systems, collaborating in an agile environment to create reliable customer-facing solutions.

Leads the architecture and technical roadmap for enterprise identity and access management centered on Okta. Designs secure onboarding, lifecycle, authentication, provisioning, governance, access review, and least-privilege processes. Builds integrations and automation using APIs, Terraform, scripting, and Okta Workflows; supports SOX controls, audits, incident resolution, and zero-trust initiatives. Establishes engineering standards, improves operational resilience, mentors engineers, and serves as a senior escalation point for complex identity issues.

Lead a small team of GTM product marketers to turn product messaging into field-ready narratives, playbooks, and enablement. Partner closely with Sales, Solutions Consultants, CS, and partners to drive pipeline, adoption, and deal velocity. Own partner and services GTM, use AI strategically, prioritize high-impact launches, and gather customer insights to refine positioning and enablement.

Serves as a technical advisor during the sales process for Braze’s commercial customers. The role involves demonstrating product capabilities, positioning BrazeAI solutions, storytelling, technical consulting, and building customer confidence. The consultant partners with sales, marketing, security, and product teams, applies expertise in SaaS, APIs, marketing automation, analytics, AI, mobile, or programming, and travels up to 50% during peak periods.

Leads the enterprise Customer Success organization, managing multiple teams and people managers. Owns customer retention, expansion, adoption, advocacy, KPI achievement, executive relationships, escalations, and customer experience. Partners with Sales, Services, Product, and internal stakeholders to improve processes, develop talent, drive platform value, and achieve commercial outcomes across the assigned book of business.

Leads Braze’s global agency and systems integrator partnerships, including strategy, executive relationships, partner account management, certification, enablement, practice development, joint solutions, and partner-led delivery quality. The role manages a global team, expands regional coverage, establishes partnership standards, drives partner-sourced and influenced revenue, and reports performance using Salesforce, Crossbeam, Clari, and Looker. Success depends on scalable operating models, strong SI and agency relationships, customer retention, implementation quality, and global cross-functional collaboration.

Leads global teams spanning value consulting, proposal writing, program management, and partnership solutions. Establishes priorities, staffing, processes, metrics, reporting cadences, and cross-functional alignment across AMER, EMEA, and APAC. Oversees enterprise value consulting, RFP responses, program resources, and partner-supported deals while developing organizational structure and hiring plans. Presents collective program impact to executive leadership and ensures consistent, scalable support for Solutions Consulting.

Lead enterprise sales for Braze AI Decision Studio by developing new and existing senior customer relationships, guiding AI solution evaluations, quantifying business impact, and supporting proofs of value. Partner with sales, pre- and post-sales, implementation, product, and marketing teams. Train colleagues on reinforcement learning in marketing, communicate customer needs, and represent Braze AI at executive meetings, events, conferences, and trade shows.

Partners with AMER sales leadership on territory, quota, capacity, and headcount planning. Improves sales processes, scopes Salesforce automations, documents workflows, and builds dashboards using sales technology and BI tools. Analyzes performance, forecasting, KPIs, and trends to provide recommendations. Identifies AI opportunities to automate Sales Operations workflows and presents insights to senior stakeholders.

Drive new SaaS business among media, entertainment, gaming, and sports companies. Prospect, build relationships, present personalized engagement solutions, navigate complex enterprise buying processes, and close quota-carrying deals. The role requires strong storytelling, digital culture knowledge, Salesforce and Microsoft Office proficiency, networking skills, and experience selling non-ERP technology such as CRM, analytics, marketing automation, or digital media solutions.