Payments Project Manager - Equipment
1 week ago
Coordinate credit card processing equipment installations and provide equipment training to customers.
Diagnose mechanical, hardware, software, and system errors.
Develop and maintain positive customer relations; coordinate with various teams within the company to ensure customer requests are handled appropriately and in a timely manner.
Follow established company and customer service protocol.
Work closely with payment providers, third parties, and hardware vendors to facilitate the resolution of processing issues where needed.
Provide technical support to customers on operational or maintenance aspects of system equipment.