2 weeks ago
Provide user centered design research, analysis, and testing services to support Aetna outward (customer) facing and inward (Aetna) facing user interfaces.
Support the Online Product Strategy & Design process, the APLC lifecycle and business processes to deliver an effective, efficient and pleasing user interface.
Consult to drive effective user experience designs that meet or exceed user expectations and meet or exceed organizational/business goals; work with project team to refine requirements and include usability testing strategy and objectives in the software development process.
Develop user experience research and testing strategy and deliver research-based findings/recommendations that support business goals while meeting resource, schedule and budget constraints of the overall project.
Support business and software development activities as a user centered design subject matter expert; take leadership role in the development of user centered design and evaluation strategy, estimation, proposal creation, test preparation, evaluations, analysis, recommendations and post implementation review.
Ability to plan, conduct and facilitate oral presentations and user evaluations, including information mapping, focus groups, various forms of usability testing and heuristic evaluations.
Knowledge and experience with collecting end user requirements, developing user profiles and/or personas, conducting task analysis and eliciting user feedback.