Jobs at MoLo Solutions
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National Account Manager

MoLo Solutions
Chicago
15 hours ago
+33
MoLo is everything your last company was not. We are not a stuffy, cut throat brokerage. We’re an innovative startup, making a name for ourselves in the world of logistics. We pride ourselves on being transparent, personable and dedicated. Investing in our customers, carriers and employees is what differentiates us from the competition. Founded in 2017 with just three employees, MoLo boasts over 175 employees two years later. Pacing for $130

Track & Trace Manager

MoLo Solutions
Chicago
1 month ago
+33
Oversee our Track & Trace department, which is based in our Bogota, Colombia office. Trips to Bogota every 6-8 weeks to work directly with Track & Trace reps. Develop and manage execution of KPIs for our Track & Trace reps. Provide weekly/monthly reporting on rep development. Organize and run weekly calls to address concerns from and with tracking team. Escalation point for issues that Track & Trace specialists encounter. Liaison between our Chicago and Bogota reps, pushing for effective communication between both sides. Monitor tracking boards and volumes, including calling on Carrier Reps to provide support when necessary. Ensure our Track & Trace Specialists provide excellent customer service to drivers and shippers, with an emphasis on respectful and empathetic communication.