Jobs at SMS Assist
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Software Developer

SMS Assist
Chicago
3 days ago
+35
Major Responsibilities: Perform a variety of programming assignments requiring knowledge of established programming procedures and data processing requirements. Maintain and modify programs under .NET. Code, test and troubleshoot programs utilizing the appropriate hardware, database, and programming technology. Refine data and format final product. Maintain and modify programs. Make approved changes by amending flow charts, develop detailed programming logic, and code changes. Test and develop programming modifications. Write new program code using prescribed specifications. Evaluate simple interrelationships between programs such as whether a contemplated change in one part of a program would cause unwanted results in a related part. Analyze performance of programs and take action to correct deficiencies based on consultation with users and approval of supervisor. Confer with users to gain understanding of needed changes or modifications of existing programs. Resolve questions of program intent, data input, output requirements, and inclusion of internal checks and controls. Write and maintain programming documentation. Maintain confidentiality with regard to the information being processed, stored or accessed. Document programming problems and resolutions for future reference. Assist personnel of other departments as a computer resource. Perform other duties as assigned.

Recruiter

SMS Assist
Chicago
3 days ago
+35
• Work directly with Hiring Managers to identify job vacancies, and influence and guide the staffing process. • Attract, source, pre-screen, and hire talent to enhance the skills of SMS Assist and culture of our workplace. • Collaborate with the HR Training team regarding resource planning, talent acquisition and proactive sourcing to build pipelines of top talent. • Understand the specific requirements of the role / vacancy and how it contributes to the business. • Coordinate phone interviews and on-site interviews with SMS Assist team members. • Provide a consistent and superior hiring experience and employment brand for SMS Assist. • Consider and challenge position requirements, candidate qualifications and hiring guidelines as appropriate to attract superior talent. •

Vendor Sourcing Specialist

SMS Assist
Chicago
1 week ago
+35
This position supports the department by sourcing, qualifying and contracting vendors, building collaborative relationships, monitoring and developing their performance, and acting as the prime point of contact for vendors over commercial, contractual and practical arrangements.  The position is expected to use independent judgment and discretion to locate vendors and negotiate terms with those vendors in a way best benefitting the Company.

Vendor Relationship Representative I (Interiors)

SMS Assist
Chicago
1 week ago
+35
The Vendor Relationship Representative I supports the department by facilitating, developing and contributing to effective relationships with suppliers and vendors.

Junior Software Developer Intern - Summer 2020

SMS Assist
Chicago
1 week ago
+35
The SMS Assist Summer Internship program is a full-time, paid opportunity that will run from June 8th –August 14th. An internship at SMS Assist will provide an opportunity to work with a fast-paced, growing company in Chicago’s vibrant technology scene. Each intern in our summer group goes through one week of training together as a cohort and are placed in one of our departments, where they’ll spend around 75% of their time throughout the summer. The other 25% is spent engaging in intern-specific activities and learning opportunities, such as executive lunch & learns, personal development workshops, and access throughout the company for informational interviews. During the internship, the program interns will work together on an SMS Assist business case and they will present their findings and ideas at the conclusion of the internship for SMS Assist leadership and other key team members. Of course, we have some fun social events thrown in there as well!

Marketing Intern (Content Marketing) - Summer 2020

SMS Assist
Chicago
2 weeks ago
+35
The SMS Assist Summer Internship program is a full-time, paid opportunity that will run from June 8 to August 14. As an intern on our Content Marketing team, you’ll support the creation of marketing collateral, social media content, blog posts, and more. You’ll also engage in intern-specific activities and learning opportunities, such as executive lunch and learns, personal development workshops, and informational interviews. Throughout the summer, you’ll work with fellow interns to build an SMS Assist business case that you’ll present to leadership and other key team members. Of course, we have some fun social events thrown in there as well!

Marketing Intern (Communications and Experience) - Summer 2020

SMS Assist
Chicago
2 weeks ago
+35
SMS Assist is looking for a Communications and Experience Intern for our 2020 Summer Internship program! An internship at SMS Assist will provide an opportunity to work with a fast-paced, growing company in Chicago’s vibrant technology scene. The SMS Assist Summer Internship program is a full-time, paid opportunity that will run from June 8 – August 14.

Contract Recruiter

SMS Assist
Chicago
2 weeks ago
+35
The Contract Recruiter role is part of the central HR Operations team and has a critical role in identifying and hiring individuals who have the right skills, competencies and behaviors aligned to SMS Assist values, culture and business growth goals. They will be responsible for the full recruitment life cycle process.

Manager of Inside Sales and Lead Generation

SMS Assist
Chicago
2 weeks ago
+35
As the Manager of Inside Sales and Lead Generation you will be responsible for helping your team improve cold calling, qualification and discovery calls, prospecting sequences, appointment setting, follow up, organization, and overall prospecting effectiveness leading to revenue growth and market share of our unique Facility Maintenance Product. You will take ownership of developing and motivating our sales talent, as well as take a strategic and data-focused approach to help drive business decisions to achieve opportunity targets. Additionally, you'll manage and improve the tools, processes, documentation, and reporting needed to best support the team and the success of our sales process.

Staff Accountant

SMS Assist
Chicago
2 weeks ago
+35
The Staff Account reports to the Associate Controller. They will support the Associate Controller in the financial reporting process. This person will be an individual contributor, working closely with the Associate Controller and business unit finance leads.

Process Improvement & Strategic Initiatives Associate

SMS Assist
Chicago
2 weeks ago
+35
As the Process Improvement and Strategic Initiatives Associate, you will be responsible for supporting and leading process improvement in all aspects of the Interior Services department. You will analyze current processes and develop metrics to define and measure progress toward company goals. You will assist the team with enhancing existing processes, developing better ways of operating.

Manager of Operations

SMS Assist
Chicago
2 weeks ago
+35
The Manager of Operations provides oversight to multiple operational teams. This position is responsible for the team’s overall performance and for meeting or exceeding assigned operational and financial goals. The role is responsible for maintaining a strategic view of business objectives and a “continuous improvement” mindset that seeks to optimize processes and procedure to enhance business performance.

Manager of Operations (Afterhours and Weekends)

SMS Assist
Chicago
2 weeks ago
+35
The Manager of Operations (Afterhours and Weekends) provides oversight to multiple operational teams and individual contributors working around the clock to serve the client outside of normal business hours. This position is responsible for the team’s overall performance and for meeting or exceeding assigned operational and financial goals. The role is responsible for maintaining a strategic view of business objectives and a “continuous improvement” mindset that seeks to optimize processes and procedure to enhance business performance.

Software Architect I

SMS Assist
Chicago
2 weeks ago
+35
Design, develop and execute software solutions to address business issues. Works to establish functional requirements and reviews solutions to ensure organizational needs are met. Selects and oversees implementation of one or more software development methodologies. Develops short- and long-term product roadmaps to ensure continuous improvement of software. Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.

Service Delivery Program Manager

SMS Assist
Chicago
1 month ago
+35
• Develop and oversee program plans that connect service delivery to organizational strategic objectives. Ensure that various program aspects remain aligned within the programs as well as with broader corporate strategies, plans, and initiatives. • Provide end-to-end management of program planning and execution: define program goals, develop an overarching roadmap, define program structures, define and meet staffing requirements, manage budgets, manage changes, issues, risks, and escalations. • Identify and routinely review the client’s service requirements and the methods by which those requirements are met to achieve optimal service delivery practices and results. • Drive continuous improvement process through measuring results, identifying opportunities for improvement, and leading CI projects.. • Identify, scope, propose, and implement new opportunities or alternative business solutions and strategies to provide value to one or more stakeholders through new or improved processes and services. • Identify interdependencies with internal, client, or vendor stakeholders and lead interdepartmental and cross-functional coordination to achieve cost, schedule, and quality goals. • Collaborate with product managers to develop and implement technology solutions that improve the financial and operational efficiency of service delivery.

Director of Talent Management

SMS Assist
Chicago
1 month ago
+35
Act as owner of employee learning experience, ensuring new hire and all-employee trainings are streamlined, relevant and engaging. Create and implement guiding principles to drive desired learning experience, gaining buy-in and support from senior leaders across the organization. Provide thought leadership and innovative ideas to enable a 'learning culture,' bringing to life core values and competencies through various initiatives and tactics. Demonstrate knowledge of best-in-class learning approaches and tools. Define metrics for successful evaluation of programs and offerings and address opportunities for ongoing improvement based on feedback, usage/participation rates and alignment with business needs. Conduct needs assessment in partnership with HR Business Partners/business leaders to identify organizational development needs; recommend tactics and learning modalities to address key opportunity areas and provide consultation to enable implementation of tactics. Provide leadership and direction to all learning-focused and talent-focused team members. Lead and manage key external vendor relationships as necessary. Manage career development work across multiple functions. Develop change management and communication strategy to drive awareness and understanding of learning and leadership development initiatives and outcomes.

Manager of Learning Experience Design

SMS Assist
Chicago
1 month ago
+35
• Define, maintain, and continually improve the learning development processes to enable efficient design and production in defined formats with maximum reuse. • Research, assess, implement, and manage learning & development plans, courses, programs, and instructional technology. • Research, assess, implement, and manage outsourced and contracted Learning & Development services such as training facilitation, workshops, and instructional design services. • Maintain a keen understanding of learning & development industry trends and best practices; investigates new training methodologies, authoring tools, delivery methods, and content.

Learning Experience Designer

SMS Assist
Chicago
1 month ago
+35
• Develop training programs, courses, materials, and content to support Learning and Development and Instructional Design needs. This includes new employee orientation and new hire onboarding; tools, software, systems, and technical training; operational/business process and procedure training; client and service implementation; change management training; continuous learning and continuing education; departmental and organizational initiatives; ad-hock refreshers; leadership and soft-skill training, and other training, learning, and development programs. • Produce and update training content and curriculum. This includes presentations, classroom curriculum, activities, lesson plans, facilitator/instructor and participant guides, manuals and handbooks, job aids, instructional videos, self-paced e-learning, learning assessment tools, tests, and evaluation programs and accompanying multi-media materials. • Adapt and convert courses as new technology emerges or new business needs are identified. • Support learning and development, training, talent development, HR, and organizational initiatives as needed. • Foster a positive team environment. • Ensure confidentiality of internal and external data. • Perform ad-hoc projects and other duties as assigned. • Travel requirements: Able to work between Chicago and Naperville.

Senior Product Manager II

SMS Assist
Chicago
1 month ago
+35
Proven ability to lead cross-functional teams in iterative and incremental discovery of end user requirements in a dual track scrum operating model. Demonstrated experience in applying scrum methodologies and product management frameworks to create and deliver customer value. Excellent ability to manage multiple priorities and effectively deliver in a fast-paced, dynamic environment. Ability to effectively communicate at all levels of the organization, in areas with both technical and business focuses. Ability to identify stakeholders, build relationships, and influence others to get work done. Prioritizing all of the above to ensure the most urgent and valuable work is getting done first. Experience  corporate and/or customer support operations a plus. Travel requirements: Some travel required (

Customer Service Representative I

SMS Assist
Chicago
1 month ago
+35
The SMS Assist Residential Department acts as a full service maintenance customer care center for our clients, who own residential rental properties across the United States. The Customer Service Representative is responsible for handling inbound calls from residents and store managers to create new maintenance service requests or provide updates on existing service requests. The Customer Service Representative will create work orders in our proprietary software system, working through troubleshooting questions and logic to accurately determine the nature of the issue affecting the property. The Customer Service Representative will then properly document and classify the work order to ensure a timely and cost-effective repair by one of our qualified Affiliates. The goal of team is to create perfect work orders, allowing for seamless dispatch and completion of work by our network of vendors.

Inside Sales Intern - Summer 2020

SMS Assist
Chicago
1 month ago
The SMS Assist Summer Internship program is a full-time, paid opportunity that will run from June 8th –August 14th. An internship at SMS Assist will provide an opportunity to work with a fast-paced, growing company in Chicago’s vibrant technology scene. Each intern in our summer group goes through one week of training together as a cohort and are placed in one of our departments, where they’ll spend around 75% of their time throughout the summer. The other 25% is spent engaging in intern-specific activities and learning opportunities, such as executive lunch & learns, personal development workshops, and access throughout the company for informational interviews. During the internship, the program interns will work together on an SMS Assist business case and they will present their findings and ideas at the conclusion of the internship for SMS Assist leadership and other key team members. Of course, we have some fun social events thrown in there as well!

Human Resources Generalist

SMS Assist
Chicago
1 month ago
       Conduct weekly meetings with respective business units. ·         Consults with line management, providing HR guidance when appropriate. ·         Analyzes trends and metrics in partnership with the HR group to develop solutions, programs and policies. ·         Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks, and ensuring regulatory compliance.  Partners with the legal department as needed/required. ·         Partners with HR group to manage and resolve complex employee relations issues.  Conducts effective, thorough and objective investigations. ·         Provides day-to-day performance management guidance to line management (e.g. coaching, counseling, career development, disciplinary actions). ·         Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention.

Operations Intern - Robotics and Process Improvement

SMS Assist
Chicago
1 month ago
The SMS Assist Summer Internship program is a full-time, paid opportunity that will run from June 8th –August 14th. An internship at SMS Assist will provide an opportunity to work with a fast-paced, growing company in Chicago’s vibrant technology scene. Each intern in our summer group goes through one week of training together as a cohort and are placed in one of our departments, where they’ll spend around 75% of their time throughout the summer. The other 25% is spent engaging in intern-specific activities and learning opportunities, such as executive lunch & learns, personal development workshops, and access throughout the company for informational interviews.

Operations Intern - Strategic Initiatives

SMS Assist
Chicago
1 month ago
The SMS Assist Summer Internship program is a full-time, paid opportunity that will run from June 8th–August 14th. An internship at SMS Assist will provide an opportunity to work with a fast-paced, growing company in Chicago’s vibrant technology scene. Each intern in our summer group goes through one week of training together as a cohort and are placed in one of our departments, where they’ll spend around 75% of their time throughout the summer. The other 25% is spent engaging in intern-specific activities and learning opportunities, such as executive lunch & learns, personal development workshops, and access throughout the company for informational interviews. During the internship, the program interns will work together on an SMS Assist business case and they will present their findings and ideas at the conclusion of the internship for SMS Assist leadership and other key team members. Of course, we have some fun social events thrown in there as well!

Operations Intern - Recurring Services (Interiors) - Summer 2020

SMS Assist
Chicago
1 month ago
The SMS Assist Summer Internship program is a full-time, paid opportunity that will run from June 8th –August 14th. An internship at SMS Assist will provide an opportunity to work with a fast-paced, growing company in Chicago’s vibrant technology scene. Each intern in our summer group goes through one week of training together as a cohort and are placed in one of our departments, where they’ll spend around 75% of their time throughout the summer. The other 25% is spent engaging in intern-specific activities and learning opportunities, such as executive lunch & learns, personal development workshops, and access throughout the company for informational interviews. During the internship, the program interns will work together on an SMS Assist business case and they will present their findings and ideas at the conclusion of the internship for SMS Assist leadership and other key team members. Of course, we have some fun social events thrown in there as well!

Operations Intern - Recurring Services (Exteriors) - Summer 2020

SMS Assist
Chicago
1 month ago
The SMS Assist Summer Internship program is a full-time, paid opportunity that will run from June 8th –August 10th. An internship at SMS Assist will provide an opportunity to work with a fast-paced, growing company in Chicago’s vibrant technology scene. Each intern in our summer group goes through one week of training together as a cohort and are placed in one of our departments, where they’ll spend around 75% of their time throughout the summer. The other 25% is spent engaging in intern-specific activities and learning opportunities, such as executive lunch & learns, personal development workshops, and access throughout the company for informational interviews. During the internship, the program interns will work together on an SMS Assist business case and they will present their findings and ideas at the conclusion of the internship for SMS Assist leadership and other key team members. Of course, we have some fun social events thrown in there as well!

Program Support Coordinator

SMS Assist
Chicago
1 month ago
The Program Support Coordinator plays an integral role in account operations. This role works closely with multiple internal and external stakeholders to address daily client needs and challenges, while identifying and executing opportunities to make meaningful improvements to client operations. This role proactively supports project and status meetings by soliciting input from owners and participants, assuring agendas are in place and accurate and meeting outputs are available in a timely fashion. Perform key tasks to support all aspects of all various stages of projects to help ensure project success. Use project scheduling and control tools to support the monitoring of project plans, and reporting of project statuses. Designs and generates routine and specialized reports for departmental and administrative use. Identifies trends and prepares reports.

Senior Director of Product, Artificial Intelligence

SMS Assist
Chicago
2 months ago
Apply AI to the problem of efficiently and accurately defining the end-customer’s property management issue so as to enable fast and effective dispatch of the right affiliate with the necessary situational awareness to deliver the best performance and the lowest possible cost. Apply AI to the problem of sourcing and dynamically managing the best vendors to satisfy SMS Assist’s dynamic demand on the basis of trade and task capability, capacity, quality, performance, price, adherence to contractual expectations and more. Apply AI to the problem of minimizing human touches and maximizing work order velocity throughout the end-to-end workflow. Discover other high-value opportunities to apply AI to the problem of removing friction from the problem of maintaining the places we all live, work and play, thereby bringing peace of mind to our customers and multiplying SMS Assist’s profitability and valuation. Developing and executing a data governance strategy and actionable policy across all of SMS Assist’s business lines and functions. Guide the engineering team to develop a long-term data architecture and pipeline to enable the product vision of making every work order better than the last. Architecture should ensure that all critical data to our long-term vision and corporate interests is identified, well-defined in a data dictionary and ontology, captured and utilized to drive actionable insight reports and automation algorithms.

Customer Service Representative III

SMS Assist
Chicago
2 months ago
The Customer Service Representative acts as a liaison between our clients and our network of vendors by managing all our clients’ repair and maintenance needs within our technology platform, One by SMS Assist. This role communicates predominantly on the phone and electronically with clients and vendors to ensure all maintenance services are completed in an effective and efficient manner.

Senior Director, Head of Design

SMS Assist
Chicago
2 months ago
The Senior Director, Head of Design is responsible for applying design thinking to SMS Assist product and operations for the purpose of transforming the property management industry and building sustainable advantage for the company. They are a key driver of human-centered design, a critical competence through the organization, and are charged with building up, nurturing and leading our team of user experience and visual designers, architects and researchers to accomplish this design transformation. They infect the whole organization in human-centered design thinking and doing, affecting this transformation with a high emotional intelligence and serving as a player-coach to model the desired behaviors.

Trade Specialist (Fuel)

SMS Assist
Chicago
3 months ago
• Build and maintain professional relationships with clients and vendors to gain an understanding of their operational needs in a specific trade related area, assists in the development and implementation of solutions to meet those needs. • Review vendor quotes on behalf of client to ensure scope and pricing of suggested work is appropriate. • Develop and coordinate client and internal initiatives and special projects. • Serves as a technical and subject matter expert resource for the department and leadership. • Serve as a key point of contact for internal and external clients; resolving issues with vendors as necessary. • Proactively resolve significant and complex vendor and client issues; drive all issues towards resolution.

Executive Assistant

SMS Assist
Chicago
3 months ago
 Provide overall general administrative support to the Executive and their Departmental team.  Maintain the executive's calendar: schedules and confirms appointments, arrange for meeting rooms or facilities, make and confirm travel plans.  Assist Department Directors with various administrative tasks and projects.  Prepare agendas or presentations, including materials such as data analysis and key results.  Attend meetings with the executive, and take, transcribe, and distribute notes or minutes.  Maintain Department files and records in accordance with legal requirements and Company policies and procedures.  Respond to mail, phone calls, or emails requesting Department support.  Create and prepare basic data reports and scorecard using Excel and appropriate systems.  Assist with answering Department related inquiries regarding policies, procedures and benefits programs.

Product Manager

SMS Assist
Chicago
3 months ago
Manage research and development activities relating to the design and development of software products and qualification or re-qualification of new and existing products. Represent the end user of a software product during product planning, development, and release, as a part of the Agile development process. Work with a cross-functional team to ensure fulfillment of product requirements, evaluates product performance and transition products from development to commercialization. Own the entire life cycle for product development including: design/ideation, product backlog creation/prioritization/grooming, management of product delivery/deployment dates, product quality, and customer adoption. Act as a technical consultant to the product organization and leads research, and prototyping of innovative technologies and products.

Data Engineer

SMS Assist
Chicago
4 months ago
Database maintenance. Building and analyzing dashboards and reports. Evaluating and defining metrics and perform exploratory analysis. Monitoring key product metrics and understanding root causes of changes in metrics. Empower and assist operation and product teams through building key data sets and data-based recommendations. Automating analyses and authoring pipelines via SQL/python based ETL framework.

Senior Project Manager

SMS Assist
Chicago
4 months ago
Acts as the main client liaison during implementation, able to respond authoritatively to both implementation and general SMS Assist inquiries. Consistently delivers exemplary internal and external customer interactions and exhibits the world class customer service that SMS Assist strives towards. Coordinates project work for all functions related to new client onboarding to deliver excellent outcomes. Builds strong relationships with all key internal teams (e.g. Operations, Product, Affiliate, Legal & Sales) to deliver on client implementations, and leverages those relationships to influence and drive improvements between those teams and Implementation. Moderate knowledge of traditional/waterfall project management methodologies, inclusive of planning, scope definition, execution, and delivery. Moderate knowledge of traditional/waterfall project scheduling platforms e.g. Microsoft Project, Smartsheet etc. Tracks project against agreed upon delivery dates and provides weekly written status updates through established reporting mechanisms to client and internal stakeholders/senior-level personnel. Understands the escalation process for project risks and issues, develops mitigation plans and follows through on executing these plans, involving internal teams as necessary. Has a solid understanding of the SMS Assist implementation project plan and customizes it to suit the delivery of moderately complex client implementations.

Business Analyst

SMS Assist
Chicago
4 months ago
The Business Analyst is responsible for supporting operations by providing meaningful and actionable analytics. This role is assigned to a specific division and is responsible for driving operational and financial improvement. The role also partners with leadership to define and review analytics aimed at process improvement and efficiency.

Inside Sales Representative

SMS Assist
Chicago
4 months ago
Identify profitable, prospective clients for SMS Assist; explain how SMS Assist can deliver value to their organization. Identify the key decision makers inside of targeted prospective clients. Contact prospective clients securing appointments for the Vice Presidents of Sales; schedules follow up meetings. Conduct warm introductions to Vice Presidents of Sales. Perform a high volume of daily cold calls into key accounts. Construct and send professional follow-up emails to prospective clients after call completion. Provide weekly reporting to leadership on pertinent opportunity updates. Work within Salesforce to create and manage new and existing opportunities. Partner with marketing to orchestrate timing of touches on key accounts. Participate in all introductory meetings to gather feedback and improve process.

Junior Software Developer

SMS Assist
Chicago
4 months ago
Responsible for designing, building, testing, deploying, maintaining, and supporting applications or systems software. Work to establish functional requirements and reviews solutions to ensure organizational needs are met. Select and oversee implementation of one or more software development methodologies. Develop short- and long-term product roadmaps to ensure continuous improvement of software. Assist in the collection and documentation of user’s requirements, development of user stories, and estimates. Prepare reports, manuals and other documentation on the status, operation and maintenance of software. Foster a positive team environment. Ensure confidentiality of internal and external data. Perform ad-hoc projects and other duties as assigned.

Big Data Engineer, Senior

SMS Assist
Chicago
4 months ago
The Big Data Engineer is responsible for building scalable data platforms, and large-scale processing systems that enable advanced analytics and support data teams across the enterprise. This hands-on role requires some experience working with AWS cloud platform in addition to expertise in a variety of technologies. The Big Data Engineer will develop and manage the enterprise data warehouse while sourcing data from various databases/applications & web APIs using stream and batch processing architectures.

Senior Software Developer

SMS Assist
Chicago
4 months ago
The Senior Software Developer supports the Product and Technology Department by managing day to day activities within the organization's software development function. Senior Software Developer is part of an agile development team building and working on enterprise grade software. Senior Software Developer is involved in all areas of development from design to development to testing. They lead a small team of Software Developers.

Software Developer II

SMS Assist
Chicago
4 months ago
The Software Developer supports the Product and Technology Department by managing day to day activities within the organization's software development function. The Software Developer reports to senior team members and is part of an agile development team building and working on enterprise grade software. Software Developer is involved in all areas of development from design to development to testing.

Human Resources Business Partner

SMS Assist
Chicago
4 months ago
Partners with business leaders to ensure execution and prioritization of HR strategies, initiatives, goals and business plans. Provides HR leadership and influence through deep relationships with assigned senior leadership teams. Contributes to the business strategy by helping leaders identify, prioritize and build organizational capabilities, behaviors, structures and processes. Provides proactive and strategic guidance and support for organizational planning and development initiatives that align the HR agenda in support of key business strategies and initiatives. Proactively engages on talent management agenda including attrition, retention, recruiting, succession planning, professional development, performance, leadership development. Builds strong, credible business relationships with senior stakeholders, their teams and managers and create a respected presence with employees.

Database Administrator

SMS Assist
Chicago
4 months ago
Plan and design data structure; set and monitor standards. Assist management in database concepts and functional capabilities. Design, create, modify and review database objects (tables, views, indexes, keys,       stored procedures, functions, DB links, etc.) to support development projects. Monitor current Database performance; develop procedures and improve the Database environment for future requirements . Assemble large, complex data sets that meet functional/non-functional business requirements. Build ad-hoc reports with complicated queries .

Implementation Project Manager (Contract)

SMS Assist
Chicago
4 months ago
Act as the main client liaison during implementation, able to respond authoritatively to both implementation and general SMS Assist inquiries. Consistently deliver exemplary internal and external customer interactions and exhibit the world class customer service that SMS Assist strives towards. Coordinate project work for all functions related to new client onboarding to deliver excellent outcomes. Build strong relationships with all key internal teams (e.g. Operations, Product, Affiliate, Legal & Sales) to deliver on client implementations. Leverage those relationships to influence and drive improvements between those teams and Implementation. Track project against agreed upon delivery dates and provide weekly written status updates through established reporting mechanisms to client and internal stakeholders/senior-level personnel. Understand the escalation process for project risks and issues; develop and execute mitigation plans, involving internal teams as necessary. Have a strong understanding of the SMS Assist implementation project plan and customize it to suit the delivery of basic complexity client implementations. Use experience from previous implementations, continually seek opportunities to increase efficiency, consistency and effectiveness of the implementation plan.