Jobs at SMS Assist
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Sales Strategy and Operations Analyst

SMS Assist
Chicago
13 hours ago
+18
The Senior Sales Strategy and Operations Analyst supports all sales strategy, operations, and pricing execution for the department. This role is responsible for activities such as: implementation of account segmentation, sales coverage models, sales capacity, compensation models, and overall performance analytics. This role assists in defining market competitive pricing strategies / tactics that maximize value proposition and ensure appropriate margin requirements are met across all client segments and product areas. The Senior Sales Analyst works closely with a number of internal departments such as Sales, Affiliates, Operations, Product and Finance.

Solutions Architect

SMS Assist
Chicago
13 hours ago
+18
Identify client current state and desired state (short and long-term program objectives) of the customer solution. Provide product, service, and or technical engineering information by answering questions and requests. Supports Sales leadership team with the development of value assessments and analytics (business cases), and proposal development for the negotiation of contract terms to close sales by agreeing to terms and conditions. Contribute to the constant development, enhancement, and strategic roadmap of Sales Demos with Sales senior leadership; co-present SMS solutions to key client stakeholders as needed. Assists in the preparation of presentations and reports; maintains customer records. Participate in most sales calls, tradeshows, and other client engagement events. Build custom demos and present the SMS technology, processes, and operations to clients and prospects. Act as subject matter expert for the Sales team for both technology and operational questions. Grow and maintain a strong familiarity of SMS current operational capabilities and services.

Business Analyst

SMS Assist
Chicago
16 hours ago
+18
The Business Analytics team is responsible for supporting operations by providing meaningful and actionable analytics. The Business Analyst will be assigned to a specific division where he/she will be responsible for driving operational improvement. The Business Analyst will be asked to partner with divisional leadership as well as work with Operations Specialists to provide analytics aimed at making their jobs easier. This position reports to the VP of Business Analytics. It is a full time exempt position and the schedule for this position is Monday- Friday 8:00 AM-5:00 PM.

Manager of Finance and Accounting

SMS Assist
Chicago
16 hours ago
+18
SMS Assist is seeking a key addition to our Finance and Accounting team.  This role will provide critical support and analysis for our growing organization. The position will be responsible for supporting the annual budget, forecast process, monthly reporting and variance analysis, as well as serving as a key advisor to the business. This role will construct business related analysis to assess the impact of various projects and related margins while working with multiple departments. This position reports to the VP of Finance and is located in our Chicago headquarters.

Trade Specialist - HVAC

SMS Assist
Chicago
16 hours ago
+18
The Trade Specialist plays an integral role in customer and vendor support to a specific client base. This role is responsible for implementing and maintaining client and associate relationships, while serving as a specific trade related SME for complex issues and queries, proactively resolving their daily challenges.

Trade Specialist - Plumbing

SMS Assist
Chicago
16 hours ago
+18
The Trade Specialist plays an integral role in customer and vendor support to a specific client base. This role is responsible for implementing and maintaining client and associate relationships, while serving as a specific trade related SME for complex issues and queries, proactively resolving their daily challenges.

Affiliate Recruiter

SMS Assist
Chicago
2 days ago
+18
The Affiliate Recruiter is responsible for building and maintaining our team of in-field vendors through market & vendor research for our clients around the country. This role qualifies leads for new vendors through cold outreach, establishing a baseline rapport, and converts leads into our preferred vendors.

Attorney, Contract Manager

SMS Assist
Chicago
2 days ago
+18
The Attorney, Contract Manager role supports the business by reviewing, managing, and negotiating commercial agreements as part of the Legal Department. This includes negotiating agreements directly with suppliers, working with senior attorneys on more complex agreements, ensuring efficient management of the contracting process, and accurately documenting each contract. The role will require diligence, teamwork, and strong project management skills to advance multiple projects to completion and work seamlessly across all business units to ensure quick turnaround of agreements.

Major Projects Construction Project Manager

SMS Assist
Chicago
2 days ago
+18
The Construction Project Manager is responsible for managing and monitoring day to day operations for Major Construction projects across the US in a specific market sector, including design, staffing, compliance, scheduling, construction resources and contractual commitments. Responsible for driving high quality operational output & performance and developing and maintaining strong, effective and sustainable relationships with their customers.

Software Quality Assurance Engineer

SMS Assist
Chicago
2 days ago
+18
• Work in an agile development environment, collaborate with the team to deliver high-quality software iteratively. • Convert requirements into test cases and help to define user case scenarios based on product and domain knowledge. • Follow software quality best practices, test strategy and planning, test case development, deployment and execution, test data creation and maintenance, defect tracking, and test automation. • Work closely with product management and development team to understand business requirements and technical specifications. • Design, develop and execute automation scripts using Selenium and JS test tools and other open source tools. • Organize and capable to work on multiple tasks efficiently. • Fosters a positive team environment. • Ensures confidentiality of internal and external data.

Inside Sales Representative

SMS Assist
Chicago
2 days ago
+18
Identify profitable, prospective clients for SMS Assist; explain how SMS Assist can deliver value to their organization. Identify the key decision makers inside of targeted prospective clients. Contact prospective clients securing appointments for the Vice Presidents of Sales; schedules follow up meetings. Conduct warm introductions to Vice Presidents of Sales. Perform a high volume of daily cold calls into key accounts. Construct and send professional follow-up emails to prospective clients after call completion. Provide weekly reporting to leadership on pertinent opportunity updates. Work within Salesforce to create and manage new and existing opportunities. Partner with marketing to orchestrate timing of touches on key accounts. Participate in all introductory meetings to gather feedback and improve process.

Claims Manager

SMS Assist
Chicago
4 days ago
+18
The Claims Manager is tasked with protecting the interests of the company and ensuring that claims are handled properly for our customers, their customers, and our affiliates. Duties include, but are not limited to, managing claims, conducting investigations, coordinating outside litigation counsel, engaging in high-level problem solving and analysis, organizing and managing case files, and carrying out special projects for the legal department. 

Preventative Maintenance Representative I

SMS Assist
Chicago
6 days ago
+18
Develop and maintain strong relationships with vendors to ensure superior performance and client satisfaction. Effectively manage time and resources to control costs, enhance efficiencies, and meet client commitments. Troubleshoot and address basic repairs and maintenance across all trades, with a strong emphasis in HVAC. Manage the scheduling and completion of all recurring services assigned by clients. Identify, research, and resolve client issues using company systems and databases. Source new affiliates to perform required services, as needed. Handle moderately complex issues and problems with a sense of urgency; appropriately identifies and escalates issues to department leadership. Perform work under direct supervision; handles basic issues and problems, and refers more complex issues to higher-level staff. Foster a positive team e

Billing Team Lead - Recurring Services

SMS Assist
Chicago
6 days ago
+18
Assign and manage day-to-day workload for team members. Meet with individual team members to track progress and provides developmental tasks. Serve as the liaison between the Billing and Operations Teams when issues require resolution; escalates additional issues as necessary. Assist with billing invoices as needed or requested. Assist in resolving vendor calls or issues as needed or requested. Maintain current knowledge of billing requirements for all verticals and contributes to team learning efforts. Assist in the coaching, mentoring and training of new hires and department staff. Ensure availability to answer and address any questions from the team. Track individual goals and/or KPIs for team members; addresses both positive and negative findings. Perform quality audits on tasks performed by team members.

Vendor Sourcing Specialist - Affiliate Relations

SMS Assist
Chicago
6 days ago
+18
This position supports the department by sourcing, qualifying and contracting vendors, building collaborative relationships, monitoring and developing their performance, and acting as the prime point of contact for vendors over commercial, contractual and practical arrangements.  The position is expected to use independent judgment and discretion to locate vendors and negotiate terms with those vendors in a way best benefitting the Company.

Vendor Sourcing Specialist

SMS Assist
Chicago
6 days ago
+18
Interview, identify and qualify new vendors in assigned market and service lines; establish and grow relationships with vendors through direct communication to achieve seamless, high-quality service and advantageous pricing. Negotiate pricing and service terms with vendors for contracted services while maintaining margin requirements. Communicate with vendors on insurance and other compliance requirements; ensure vendor meets the minimum requirements to work for the Company. Ensure proper and timely onboarding of new client accounts; initiate the recurrence of existing seasonal accounts. Analyze opportunities and risks with vendors and vendor onboarding team; recommends resolution to leadership. Analyze location alignment and capacity opportunities; recommends improvements to leadership. Understand varying scopes of work of our clients and convey those requirements to vendors. Establish and grow relationships with vendors.

Client Relationship Specialist

SMS Assist
Chicago
6 days ago
+18
Manage clients to ensure recurring program is on track towards achieving customer goals. Oversee the successful completion of four rounds of PM services each year with additional ad-hoc recurring services in-between. Understand client objectives, challenges and needs by performing regular client needs assessments. Leverage internal resources to enhance the client experience. Establish senior relationships with assigned clients. Prevent and/or resolve escalated client issues. Attend regular client status meetings, as appropriate. Forecast and track key account metrics. Actively participating in long range strategic planning for clients.

Trade Specialist I

SMS Assist
Chicago
6 days ago
+18
The Trade Specialist plays an integral role in customer and vendor support to a specific client base. This role is responsible for implementing and maintaining client and associate relationships, while serving as a specific trade related SME for complex issues and queries, proactively resolving their daily challenges.

Product Manager

SMS Assist
Chicago
1 week ago
+18
Work with customers and the business to deeply understand and gather customer needs. Produce concrete product requirements based on those needs. Define and analyze metrics that inform product success. Engage closely with the engineering team to clarify product requirements and to determine the best technical solution and delivery schedule. Develop product roadmap by establishing a shared prioritized vision across the company. Manage end‑to-end product roadmap plans with predictability and high quality. Both drive improvements to our existing products and identify opportunities for new product ideas. Evolve product strategy based on research (including competitive), data analysis, and industry trends. Maximize team efficiency and remove blockers in a constantly evolving environment. Effectively communicate product roadmap and new feature value to all relevant stakeholders.

Principal Data Scientist

SMS Assist
Chicago
1 week ago
+18
Be the thought leader for data science, AI and ML across the organization’s highest-impact data initiatives. Provide leadership, guidance and mentoring to the data scientists and practitioners in our product and delivery teams. Define features, tooling and improvements to our products and processes. Be the visible face of the data science team to internal partners, external customers and prospects, and the data scientist community at large. Help grow our data science team for the future. Keep pulse of the latest development in AI/ML, big data, and the tools and products data scientists and businesses uses.

Big Data Engineer, Senior

SMS Assist
Chicago
1 week ago
The Big Data Engineer is responsible for building scalable data platforms, and large-scale processing systems that enable advanced analytics and support data teams across the enterprise. This hands-on role requires some experience working with AWS cloud platform in addition to expertise in a variety of technologies. The Big Data Engineer will develop and manage the enterprise data warehouse while sourcing data from various databases/applications & web APIs using stream and batch processing architectures.

Senior Data Scientist

SMS Assist
Chicago
1 week ago
Be the thought leader for data science, AI and ML for the team’s. Provide leadership, guidance and mentoring to junior data scientists and practitioners in our product and delivery teams. Define features, tooling and improvements to our products and processes. Help grow our data science team for the future. Keep pulse of the latest development in AI/ML, big data, and the tools and products data scientists and businesses uses.

Senior Software Developer

SMS Assist
Chicago
1 week ago
The Senior Software Developer supports the Product and Technology Department by managing day to day activities within the organization's software development function. Senior Software Developer is part of an agile development team building and working on enterprise grade software. Senior Software Developer is involved in all areas of development from design to development to testing. They lead a small team of Software Developers.

Software Developer II

SMS Assist
Chicago
1 week ago
The Software Developer supports the Product and Technology Department by managing day to day activities within the organization's software development function. The Software Developer reports to senior team members and is part of an agile development team building and working on enterprise grade software. Software Developer is involved in all areas of development from design to development to testing.

Environmental Health and Safety Manager

SMS Assist
Chicago
2 weeks ago
The Environmental Health and Safety (EH&S) Manager works with the EH&S team to plan, direct, and implement EH&S programs that ensure a positive, safe, healthy, and incident-free work environment. This position is responsible for the compliance of relevant parties with all environmental and safety regulatory agencies. Areas of specialty for this position focus on compliance monitoring and reporting in all areas of the company.

Business Intelligence Speech Analyst

SMS Assist
Chicago
2 weeks ago
Primary ownership and data analysis management of Speech and Text Analytics capabilities. Subject matter expert in speech to text tools, and analytical methods. Understand the organization’s business objectives and goals, analyzing recorded audio and audio-based datasets for critical insights, patterns, and trends. Prepare and present informational initiatives and analytical data deliverables to various audiences across the organization including C-Suite and executive level summary’s. Conduct meetings with business partners to deliver and present key findings applicable to the business areas of opportunity for customer experience. Identify and implement continuous configuration, tuning and improvement opportunities to Call Miner that effectuate proper targeting of calls requiring monitoring attention and reporting accuracy. Make recommendations targeting business processes, customer service or other improvements based on analysis of trends and KPIs. Document system configuration, processes and procedures contributing to intelligence sharing.. Travel expected up to 5% of the time to Naperville location.

RPA and Process Excellence Support Specialist

SMS Assist
Chicago
2 weeks ago
Responsibilities Monitoring and troubleshooting BluePrism Control Room Support User Acceptance, Assisted and Unassisted Testing for RPA projects Analyze and test current processes and systems to determine effectiveness and efficiency Use development knowledge and methods to design, configure, program, and test robotic systems or related software Create, edit and maintain Standard Operating Procedures and Process Definition Documents for all

Vendor Relationship Representative

SMS Assist
Chicago
2 weeks ago
  Develop and maintain positive vendor relations to ensure superior customer satisfaction • Receive and handle customer calls and email requests for services • Manage the scheduling and completion of all services assigned by customers • Manage real-time inquiries while keeping track of and responding to commitments to follow up with customer/vendor inquiries • Identify, research and resolve customer issues using the company’s web-based systems

Data Engineer

SMS Assist
Chicago
3 weeks ago
Database maintenance. Building and analyzing dashboards and reports. Evaluating and defining metrics and perform exploratory analysis. Monitoring key product metrics and understanding root causes of changes in metrics. Empower and assist operation and product teams through building key data sets and data-based recommendations. Automating analyses and authoring pipelines via SQL/python based ETL framework.

Senior Project Manager

SMS Assist
Chicago
3 weeks ago
Acts as the main client liaison during implementation, able to respond authoritatively to both implementation and general SMS Assist inquiries. Consistently delivers exemplary internal and external customer interactions and exhibits the world class customer service that SMS Assist strives towards. Coordinates project work for all functions related to new client onboarding to deliver excellent outcomes. Builds strong relationships with all key internal teams (e.g. Operations, Product, Affiliate, Legal & Sales) to deliver on client implementations, and leverages those relationships to influence and drive improvements between those teams and Implementation. Moderate knowledge of traditional/waterfall project management methodologies, inclusive of planning, scope definition, execution, and delivery. Moderate knowledge of traditional/waterfall project scheduling platforms e.g. Microsoft Project, Smartsheet etc. Tracks project against agreed upon delivery dates and provides weekly written status updates through established reporting mechanisms to client and internal stakeholders/senior-level personnel. Understands the escalation process for project risks and issues, develops mitigation plans and follows through on executing these plans, involving internal teams as necessary. Has a solid understanding of the SMS Assist implementation project plan and customizes it to suit the delivery of moderately complex client implementations.

Software Developer

SMS Assist
Chicago
3 weeks ago
Supports a cross-functional scrum team– ASP.NET, Front-end, QA/QE and Product. Assumes technical responsibility for a family of systems; manages technical debt, identifies opportunities for improvement, and partners with system engineers to keep production systems scaling and performing exceptionally fast. Actively contributes to the adoption of software architecture, best practices, and technologies. Assumes senior level responsibility for the coding, architecture, and design of the team. Designs and executes developing new enhancements for our products. Mentors team members by providing career development goals, meeting regularly, writing and deliver semi-annual reviews, and advocating for their career advancement. Recommends new processes and procedures to increase team productivity to upper management. Leads by example and fosters a positive work environment. Ensures confidentiality of internal and external data. Performs ad-hoc projects and other duties as assigned.

Customer Service Representative I

SMS Assist
West Suburbs
3 weeks ago
SMS Assist is looking for driven problem-solvers who want to partner with us to transform an industry. We’re utilizing our very own technology system to help disrupt the facilities management market (think HVAC, plumbing, electrical, etc.). The magic behind our technology? Our customer service representatives, who manage every step of the customer experience and love helping others in a fast-paced, high-growth work environment. There’s no previous technology or facilities management experience required. We’ll teach you the ropes of the industry with our in-depth training. We’re simply looking for motivated people who are energized by helping customers resolve their problems (and like to have some fun too).