Operations Center Analyst
West Monroe Partners
3 months ago
West Monroe Partners is currently seeking a Level 1 Operations Center Analyst to work within our Managed Services group. This role is responsible for delivering client-ready services in four key practice areas including: front-line end user support, infrastructure monitoring and incident response, pro-active security monitoring and threat remediation, and application support for a variety of technologies.
Operations Center Analysts will interact with end-users and internal teams daily in support of these responsibilities. The role requires analysts to answer support phone calls and email requests and respond to infrastructure and security alerts from devices and monitoring services for West Monroe Partners’ outsourcing clients. As the primary 24/7 point of contact for clients, the Operations Center Analyst is expected to be able to assist with desktop, mobile, infrastructure, and application troubleshooting including but not limited to Windows 7, Active Directory, Microsoft Office, Microsoft Outlook/Exchange, Citrix/VMWare, VoIP telephony, SQL databases, storage, firewall/switches, backup, and other business applications.