Customer Support Representative
2 weeks ago
Own user issues through various channels, such as phone, email, live chat, and social, from start to resolution.
Use technical ability to master trading platforms, internal tools, and systems.
Troubleshoot incoming issues to determine the severity and escalate when needed.
Think creatively and passionately about the ways in which we can make every user interaction as meaningful as possible.
Contribute to the overall growth and innovation of the company through ideas and participation in collaborative team projects.