Account Executive, Mid-Market

Posted 15 Days Ago
Be an Early Applicant
Chicago, IL
Mid level
Cloud • Information Technology • Software
Intercom's mission is to make internet business personal - helping businesses connect with their customers.
The Role
As a Mid-Market Account Executive, you'll manage the full sales cycle for Intercom's Mid-Market customers, drive product adoption, and maintain knowledge of evolving products. You will provide forecasts on revenue performance and tailor demonstrations according to client needs, leveraging your experience and sales instincts to close new business effectively.
Summary Generated by Built In

Intercom is on a mission to help our customers provide incredible customer experiences online. We enable businesses to provide instant and exceptional service to their customers while maximizing the productivity, efficiency and performance of their support teams—all through our single seamless platform. 

Intercom is leading the market in AI customer service with Fin by Intercom, the most powerful AI customer service agent available, and Helpdesk by Intercom, a fully featured AI enhanced helpdesk for human support.  

Today, more than 25,000 businesses use Intercom’s platform to send millions of messages to millions of customers each month. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. 

Join us to help define and lead the AI revolution for customer service.

What's the opportunity? 

As a Mid-Market Account Executive, you will be a key member of the team leading the growth of our new business. We’re building a world-class sales organization, and the road ahead is going to be very exciting. 

At Intercom, we are striving to do sales differently. We are asking our customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Executive team at Intercom, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.

What will I be doing? 

  • Evangelize our product by spearheading the growth and adoption of Intercom across our Mid-Market segment.
  • Manage the full sales cycle for Intercom’s MidMarket customers, from prospecting to close, through a consultative sales approach.
  • Provide timely and accurate forecasts and clear visibility on revenue performance.
  • Maintain up-to-date knowledge of our evolving products and processes.
  • Create your own demonstrations, tailored to client needs.

What skills do I need? 

  • 4+ years experience as an Account Executive.
  • 2+ years of SaaS experience selling similar products.
  • Strong sales instincts and track record hitting and exceeding quota.
  • Exceptional written and verbal communicator.
  • Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes.
  • Ability to close net new business in a competitive landscape.
  • Exhibits a growth mindset, intellectual curiosity, and ambition.

Benefits 

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews - great work is rewarded!
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun events for Intercomrades, friends, and family!

*Proof of eligibility to work in the United States is required.

Policies 

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.  

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Is this role not quite what you're looking for? Join our Talent Community to stay connected with us.

Top Skills

SaaS
Sales
The Company
Chicago, IL
1,050 Employees
Hybrid Workplace
Year Founded: 2011

What We Do

Strong customer relationships are more important than ever. But the scale and nature of online business, combined with rising customer expectations, makes it difficult to build—and keep—those connections.

That's why we're here. Sales, marketing, and support teams at more than 25,000 businesses worldwide use Intercom – including Amazon, Atlassian, and EON. We’re providing a suite of products that help businesses connect quickly, easily, and personally with their customers.

Our products are great to sell, because they're loved by our customers. We received a “Top Rated” for Live Chat on Trustradius, and we’re a Top 50 product for Small Businesses on G2 - we think these awards speak for themselves.

Why Work With Us

While we're a global company now, we've stayed true to our values, which make Intercom a special place to work. You'll find this is a caring, friendly business to be a part of, but also one that's providing incredible opportunities for its people - everyone here has a chance to make an impact and advance in their career. We go further together!

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